Scope Definition and Process Mapping: Define the scope of GTMQ (Global Total Quality Management) and Customer Satisfaction initiatives.Conduct value stream mapping to streamline processes and enhance efficiency.KPI Development and Process Visualization: Develop Key Performance Indicators (KPIs) for GTMQ and Customer Satisfaction.Visualize processes to facilitate understanding and drive improvement efforts.Verification and Validation: Ensure the accuracy and effectiveness of GTMQ and Customer Satisfaction activities through rigorous verification and validation processes.Complaint Handling and Analysis: Handle customer complaints according to ISO 10002-2018 guidelines, ensuring prompt resolution and customer satisfaction.Analyze complaints to identify trends and areas for improvement.Customer Care Management: Manage, analyze, and enhance customer care line services, facilitating effective communication of customer needs, inquiries, and requests across departments.Quality Program Implementation: Implement distributors' quality programs to align with organizational quality standards, ensuring consistency and compliance.Product and Food Safety Compliance: Implement product safety and food safety stream maps to uphold regulatory standards and ensure consumer safety.Optimization Initiatives: Establish standards for palletization and stacking to optimize Finished Goods (FG) handling and storage processes, maximizing efficiency.

System Development:Spearhead the development and implementation of systems to ensure operational efficiency and compliance.Develop and maintain robust management systems to improve overall performance.Health, Safety, and Environment (HSE) Management:Oversee the Health, Safety, and Environment (HSE) function, ensuring compliance with regulations and internal policies.Implement and monitor HSE programs to maintain a safe and healthy work environment.Develop and execute strategies to minimize workplace incidents and accidents.Risk Management:Identify and mitigate risks associated with operations and projects, ensuring compliance with safety standards.Implement risk management strategies to prevent incidents and accidents.Compliance and Audit:Ensure compliance with local regulations and corporate standards related to health, safety, and environmental issues.Coordinate and manage internal and external audits to verify compliance and address any non-conformities.Training and Education:Develop and deliver HSE training programs to employees, promoting a culture of safety and environmental responsibility.Conduct regular training sessions to educate staff on new work methods and safety procedures.Documentation and Reporting:Maintain accurate and up-to-date documentation related to HSE activities, including incident reports, risk assessments, and compliance records.Prepare and submit reports to management on HSE performance and initiatives.Coordinate emergency drills and exercises to test the effectiveness of response plans Controlling and oversee company's procedures & documents. Ensure the follow up of implementation of internal / external audits according to ISO 22000:2005, ISO 9001: 2008 & HACCP requirements. Supporting company's certification efforts within Quality Assurance and related activities. Follow up & approve the achievement of any corrective / preventive actions for the internal / external audit to ensure the high effectiveness & efficiency.

Procedure and Document Control: Controlled and oversaw company procedures and documents, ensuring compliance with relevant standards and regulations.Audit Management: Managed internal and external audits according to ISO 22000:2005, ISO 9001:2008, and HACCP requirements, ensuring thorough follow-up and implementation of audit findings.Certification Support: Supported the company's certification efforts within Quality Assurance and related activities, facilitating compliance with industry standards and requirements.Corrective and Preventive Actions: Approved and ensured the achievement of corrective and preventive actions following internal and external audits, aiming for high effectiveness and efficiency in quality management.Quality Assurance Compliance: Ensured adherence to quality assurance standards and procedures, fostering a culture of continuous improvement and quality excellence.Collaborative Efforts: Collaborated with cross-functional teams to address quality-related issues and drive process improvements.Documentation and Reporting: Maintained accurate documentation of quality assurance activities and provided regular reports to management on compliance and improvement initiatives.

Oracle System Implementation: Implemented Oracle System and Production Modules to enhance control over production lines, optimizing efficiency and productivity.Statistical Analysis: Conducted process statistical analysis to identify areas for improvement in production line outputs, driving continuous enhancements.Training and Presentation Development: Prepared and delivered sessions and presentations to increase staff awareness of new methods and modules in production and product development, facilitating smooth adoption of changes.Lean Manufacturing Project Leadership: Led Lean manufacturing projects, driving initiatives to streamline processes, reduce waste, and enhance overall operational efficiency.Cross-functional Collaboration: Collaborated with cross-functional teams to ensure seamless integration of new systems and methodologies into existing processes, fostering a culture of continuous improvement.Documentation and Reporting: Maintained comprehensive documentation of process control activities and provided regular reports on performance metrics and project milestones.Quality Assurance: Contributed to quality assurance efforts by implementing control measures and ensuring adherence to established standards and procedures.Problem Solving: Identified and resolved process-related issues in a timely manner to minimize disruptions and optimize production outcomes.

Waste Reduction and Productivity Enhancement: Implemented strategies to reduce wastage and enhance productivity, optimizing shift utilization for efficient operations.Cheese Processing Oversight: Monitored cheese processing operations, including cooking and packaging, to ensure compliance with quality standards and production schedules.Team Leadership: Led production supervisors to achieve production targets, providing guidance, support, and motivation to optimize performance and meet organizational goals.Process Optimization: Identified opportunities for process optimization and improvement, implementing solutions to enhance efficiency and output quality.Quality Assurance: Ensured adherence to quality control procedures and standards, maintaining product integrity and customer satisfaction.Cross-functional Collaboration:Collaborated with cross-functional teams to address production challenges, streamline workflows, and drive continuous improvement initiatives.Performance Monitoring: Monitored production metrics and performance indicators to track progress towards goals and identify areas for improvement.Problem Solving: Proactively addressed issues and obstacles in production processes, implementing corrective actions to minimize disruptions and maximize output.

Production Rate and Method Development: Developed and optimized production rates and methods to enhance efficiency and output quality.Report Preparation: Prepared comprehensive reports to monitor all aspects of the production process, ensuring accurate tracking of key performance indicators and facilitating data-driven decision-making.

Farm Management: Managed agricultural operations including cultivation, irrigation, pest control, and harvesting of fruits and vegetables.Crop Planning and Development: Developed and implemented crop plans to optimize yield and quality, considering factors such as soil health, climate conditions, and market demand.Quality Assurance: Ensured compliance with quality standards and regulations throughout the production process, maintaining product integrity for export.Pest and Disease Management: Implemented integrated pest management strategies to control pests and diseases effectively while minimizing environmental impact.Irrigation System Management: Designed and managed irrigation systems to ensure efficient water use and optimal crop growth.Harvesting and Post-Harvest Handling: Supervised harvesting activities and implemented proper post-harvest handling practices to preserve product quality and extend shelf life.