Communicate with clients to ensure that all their needs are understood and addressed.Build strong client relationships to maintain old business and acquire new customers.Collaborate with various internal departments to ensure that they fulfill all customer requests.Resolve complaints and kept track of all processes that pertain to the client’s desires.Act as a client’s representative in the firm to ensure that their demands are met with a focuson improving the customer experience.Collect and analyze data concerning consumer behavior to understand changing needs.

Built and maintained customer relationships.Managed concerns and complaints.Communicated with other departments of the company .Analyzed customer data and delivered company’s weekly report .