Ahmed Ismail Email and Phone Number

• Built an entire IT environment following the ideal standards for Infrastructure of IT.• Studied, designed, and implemented SAP S/4HANA infrastructure using the latest virtualization technologies.• Managed, implemented, and enhanced data center to comply with Data Center standards.• Designed, developed, and implemented IT Quality management system.• Designed, configured, and implemented IT ticketing system.• Designed, configured, and implemented IT asset management system.• Contributing in setting IT annual budget and ensure cost effectiveness.• Responsible for managing the infrastructure, L1 & L2 support team by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.

• Built an entire IT environment following the ideal standards for Infrastructure of IT.• Studied, designed, and implemented SAP S/4HANA infrastructure using the latest virtualization technologies.• Managed, implemented, and enhanced data center to comply with Data Center standards.• Designed, developed, and implemented IT Quality management system.• Designed, configured, and implemented IT ticketing system.• Designed, configured, and implemented IT asset management system.• Contributing in setting IT annual budget and ensure cost effectiveness.• Responsible for managing the infrastructure, L1 & L2 support team by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.

• Single Point of Contact in Mega Project “Migration to Office365”.• Key person in implementing Manage Engine Service Desk plus (Ticketing & Asset Management Tool” Project.• Key Person in applying Thermal printing project across 23 stores.• Responsible for maintaining 100% adherence of implementing corporate IT standards in the territory and support all Corporate driven IT projects by implementing them as per agreed timelines.• Managed Purchasing Processes for IT requirements (Annually & Projects), Tenders and contracts with vendors, the Capacity & Configuration processes to insure the best assets utilization.• Maintained, Monitored and Controlled all IT assets, Maintain 100% compliance to Corporate IT guideline on IT Asset lifecycle management.• Implementing the “Store Opening & Store Operation” IT Standards.• Fulfilment of L1 support service requests as per company SLA.• Planed and Maintained main and backup connectivity between territory head office, warehouse and stores, monitored & controlled internet usage across all users in the territory.• Maintained 100% adherence to data "Backup/ Restore" policy of business applications as per Corporate IT guideline.• Maintained 100% compliance to Corporate IT guideline on legal software usage.• Contributing in setting IT annual budget.

Manage Purchasing Processes for IT requirements (Annually & Projects), Tenders and contracts with vendors, the Capacity & Configuration processes to insure the best assets utilization.Maintain, Monitor and Control all IT assets, Maintain 100% compliance to Corporate IT guideline on IT Asset lifecycle management.Implementing the “Store Opening & Store Operation” IT Standards.Fulfilment of L1 support service requests as per company SLA.Maintain 100% adherence to data "Backup/ Restore" policy of business applications as per Corporate IT guideline.Maintain 100% compliance to Corporate IT guideline on legal software usage.Contributing in setting IT annual budget.Implement and monitor the security standards for all locations.

• Responsible for evaluating and/or recommend purchases of computers, network hardware, peripheral equipment, and software.• Installed, configured, and maintained personal computers, servers, Ethernet networks, network cabling, modems, disk drives, data acquisition boards, CD ROM units and printers. • Performed and/or overseed software and application development, installation, and upgrades. • Planed and implemented network security, including building firewalls, managing host security, file permissions, backup and disaster recovery plans, and file system integrity, adding and deleting users. • Maintained site licenses for department/organization. • Analyzed and solved potential problems• Investigated user problems, identified their source, determined possible solutions, evaluated, and implemented solutions.

•Solve Hardware, Software and Network Problems.•Arrange Network Physical infrastructure and Type Documentation.•Implement File Server to secure the staff data and backup it.•Implement ISA Server to Control Browsing and Downloading process plus use VPN Service.•Provide computer programs compatible with user requirements.•Teaching computer courses to help the staff to know the concepts in things which they needed.•Deal and handle problems with about 15 Client.

•Solve Hardware, software and network problems.•Manage Backup System using HP Storage Works 1/8 Tape autoloader Device.•Deal and handle problems with about 100 Client.

•Solve Hardware, Software and Network Problems.•Provide computer programs compatible with user requirements.•Change Network System from Workgroup to Domain Environment.•Implement File Server to secure the staff data and backup it.• Install Wireless system in the company.•Making plans to improvement the IT Department performance.•Teaching computer courses to help the staff to know the concepts in things which they needed.•Deal and handle problems with about 50 Client.