- Prepared and analyzed monthly, quarterly, and annual financial reports in compliance with IFRS, improving financial reporting efficiency by 10%.- Managed financial records processing, including invoices, payments, and receipts, enhancing record accuracy by 10%.- Conducted bank reconciliations, ensuring 100% alignment between internal records and bank statements.- Streamlined accounts payable and receivable processes, reducing processing time by 20% and improving cash flow management.- Assisted in payroll processing, ensuring compliance with policies and regulations, achieving a 15% error reduction in payroll processes.- Optimized tax return filings, securing 5% savings in tax liabilities by ensuring adherence to local and international regulations.- Contributed to budget preparation and forecasting, identifying cost-saving measures that reduced operational expenses by 5%.

- Lead and oversee the teller function, customer service officers, and personal bankers in the branch to ensure the delivery of exceptional service to customers.- Supervise and train tellers on cash handling procedures, customer service standards, and compliance with banking regulations, improving service quality by 15%.- Ensure accurate and efficient processing of teller operations, including deposits, withdrawals, loan payments, and transactions, reducing transaction errors by 10%.- Monitor teller cash levels and vault management to maintain sufficient funds for daily operations, ensuring compliance with security procedures.- Address escalated customer inquiries and complaints promptly, achieving a 95% customer satisfaction rate and enhancing customer retention.- Conduct regular audits of teller transactions and vault balances, identifying discrepancies and ensuring adherence to internal controls. - Work with branch management to implement operational procedures, achieve sales targets, and enhance the overall customer experience.- Provide leadership and guidance to the teller team, fostering a collaborative and positive work environment.

- Efficiently processed a wide range of teller counter service transactions like deposits, withdrawals, and currency exchanges with 99.5% accuracy, reducing errors. - Handled cash transactions counting and processing deposits, withdrawals, securely with zero discrepancies, ensuring accurate cash management.- Provided comprehensive explanations and advice on bank products and services, successfully promoting them to customers, leading to a 15% increase in product uptake.- Cross-sold bank products and services or referred potential customers to sales staff, contributing to a 10% growth in new accounts and a 20% increase in revenue from cross-selling.- Accurately recorded all transactions in compliance with bank procedures, maintaining data integrity and supporting audit readiness, which resulted in zero audit findings.- Adhered to Know Your Customer KYC and anti-money laundering AML regulations, achieving 100% compliance. - Identified cross-selling opportunities, leading to 25% increase in repeat business.

- Provided comprehensive assistance to branch customers, addressing inquiries related to account balances, cheque book requests, statements, various types of transfers, and ATM-related issues, contributing to a 95% customer satisfaction rate.- Facilitated the opening of all types of new accounts, ensuring accuracy and efficiency in the process, which resulted in a 20% increase in new account openings.- Effectively managed and resolved branch customer complaints, maintaining a thorough follow-up process to ensure complete resolution, leading to a 30% reduction in repeat complaints.- Handled inbound and outbound calls, assisting customers with inquiries, orders, and complaints, which improved first-call resolution rates by 15%.- Conducted customer data cleansing and generated MIS reports, ensuring data integrity and providing actionable insights that supported a 10% improvement in customer engagement strategies.- Ensured strict compliance with bank policies, procedures, and regulations, including Know Your Customer (KYC) and anti-money laundering (AML) protocols, which helped maintain a 100% compliance audit score.

- Processed Payments, managed vendor payments and ensured timely disbursement to suppliers.- Bank Reconciliations, conducted monthly bank reconciliations to maintain accurate financial records.- Expense Monitoring, tracked and reviewed expenses to ensure compliance with budgets and policies.- Invoice Verification, verified supplier invoices against purchase orders and resolved discrepancies.- Account Reconciliation, reconciled accounts payable and general ledger entries regularly.- Report Preparation, prepared payment schedules and reconciliation reports for management review.