Managing 4 Bancassurance, Coordinate with clients regarding their queries and complaints.Business Retention as a prime objective.Personalized coordination with esteemed clients through direct meetings, e-medium and telecoms.Providing solutions to every problem and responding every query within the specified/committed turnaround time.Maintaining high values and integrity at work by providing all sorts of doable support to colleagues and correspondent… Show more Managing 4 Bancassurance, Coordinate with clients regarding their queries and complaints.Business Retention as a prime objective.Personalized coordination with esteemed clients through direct meetings, e-medium and telecoms.Providing solutions to every problem and responding every query within the specified/committed turnaround time.Maintaining high values and integrity at work by providing all sorts of doable support to colleagues and correspondent teams.Maintaining standards of one-window operations for clients.Conducting pre sale activities such as client presentations, product awareness sessions & meetings.Supporting operational staff in their operational activities.Work on the upgrading of the existing products.Managing sales MIS of banks on daily basis and reported to the management.Developed business plan and launched strategic retail and Bancassurance alliances with Silk bank, Summit bank, KASB Bank and TCS Financial Services.Manage relationships and maintain effective & efficient service levels with all the customers/clients to ensure smooth sales and service operations.Design and develop monthly training schedule and ensure training carried out in a timely manner.Responsible for the ownership of all retail sales efforts, agreements, product requirement, product launching, and implementation of Service Level Agreements.Managing corporate relationships of Silk bank, Bank Alfalah, Summit Bank, KASB Bank, Khushali Bank.Responsible for the relationship management of corporate accounts.Managing strategies, follow-up and renewals of corporate accounts.Work closely with other departments to promote sales contests, Clarify information and distribute reports. Gather, analyse and report Daily/weekly/ monthly sales and service statistics.Quickly and effectively solve customer challenges.Daily Management reporting of compliance MIS. Show less

Sales of consumer and coperate AccountSupervise and monitor all activities of CSO including subordinates assignments and tasks.Determine the workflow status of Customer Accounts using tracking software (Tracer) and progress Customer complaints via CRM process to relevant department.Process received payments from Customers (accounts renewals charges) via Recharger billing and forward daily to Accounts department.Develop Strategies for improved CSO sales by… Show more Sales of consumer and coperate AccountSupervise and monitor all activities of CSO including subordinates assignments and tasks.Determine the workflow status of Customer Accounts using tracking software (Tracer) and progress Customer complaints via CRM process to relevant department.Process received payments from Customers (accounts renewals charges) via Recharger billing and forward daily to Accounts department.Develop Strategies for improved CSO sales by training and motivating subordinates using Telemarketing, also includes implementation of strategies with former & new Customers.Video conferencing with Lahore, Islamabad, Multan, Hyderabad Offices to discuss various Operational and Marketing issues and including resolution.Escalating Customer complaints to the relevant department, keeping the Customer informed of progress until resolved. Managing and producing various Reports on Petty Cash / Net Sales Report / Tele Marketing Report / Individuals Sales Report / Customer complaints and including feed-back to Country Manager. Investigate Customer complaints and any suspected breaches of the rules examine ways to improve business efficiency within the SOP’s guidelines.Develop and maintain a proactive relationship with Front Office, Management, Financial, Administrative and Operational Personnel.Providing end to end training to New Customer Service Executives, co-ordinating weekly with the Country Manager on progress, issues and remediating actions. Manage a Company operated sales outlet.Manage and achieve sales targetsCoordinate with clients regarding their queries and complaints.Conduct telemarketing.Maintain Sales Report on Daily BasisAnalyzing client buying behaviour and dealing with competition.Managing value added services for different Internet packages. Show less

Audit and reconcile Bank Statement in the end of monthPrepare Doctor’s cheque & PaymentsPatients Bill Posting on Computerized BillingPrepare & Maintain Companies Tax ChallanAudit Patients Bills on Daily Basis

Account Maintenance on Ms ExcelPrepare Staff SalariesPrepared All Accounts Related company worksPC Support, Scanning & Printing etc.Maintain Sales Report on Daily Basis