Ahmed Kamel Email & Phone Number

Cairo Governorate

• Oversaw the daily operational requirements for the ATM transactions, bank card systems, connectivity with ABC network and payment processors and payment activities for Nasser Social Bank• Managed project responsible for building the bank's ATM networks and operational model.• Managed and supervised the activities of "Plastic Card and ATM Operations" team at NSB responsible for issuing cards and processing daily operations and disputes.• Managed issuing 350,000 ATM cards including integrating with ABC switch and bank core applications in 11 months.

•Responsible in mapping between the business agreement and SLA to technical execution plan •Create execution plan for new implementation projects ,and maintenance •Task assignment and resource management for over 30 employees .•Risk analysis and recovery plans for running services to guarantee a stable and high availability services.•Gasper administration ,implementation and support

Directed technical staff of 14 customer support members, technicians, system engineers, to provide quality ATM support, and reliable remote access, increasing network uptime from 70% to 98.7% in this top national 60M e-business management firm. • Analyzed down-time problems, restructured organizational hierarchy and outsourcing contract resulting in 30% reduction in maintenance costs and 45% increase in customer satisfaction through increasing uptime from 70% to 98.7%. • Acted as a point of contact for over 15 national and international banks and 14 technical employee analyzing technical measurements, employee's performance and prepared high-level reports with recommendations for appropriate actions. • Analyzed costs resulting in reduction of 28% in redundant technology-related expenses • Interviewed, trained employees, provided career planning and opportunities for career growth. • Developed a compensation program linked to performance reviews, division and company profitability significantly increasing employee focus on customer satisfaction, quality, productivity and company profitability. • Planned for future staffing requirements. • Established technical infrastructure requirements • Work Coordinator - Distributed trouble tickets to qualified personnel. Ensured compliance of service level agreements. Followed-up with customers upon completion of work to ensure satisfaction