As part of my role at Blooms, I was responsible for managing diverse teams and ensuring smooth operations across several key areas for both websites and companies (Zayoom & Digits), these areas are:• Social Media Management: Led the social media team in creating high-quality visuals, videos, and voiceovers for daily and campaign-specific posts. I focused on maintaining a consistent and engaging presence across platforms to enhance brand visibility.• E-commerce Development: Supervised the development and optimization of Zayoom & Digit’s Shopify-based website. This included coordinating with developers, graphic designers, merchandisers, and data entry teams to deliver a seamless and customer-centric e-commerce experience.• Customer Support and Aftersales: Oversaw a dedicated team managing customer inquiries, aftersales support, and call handling. I ensured that all customer interactions were efficient, professional, and aligned with the group’s commitment to excellent service.This role allowed me to contribute significantly to Bloom Group’s growth while refining my leadership and problem-solving skills.

Led the creation of social media plans and calendars for Abyat's two major Red Dot Campaigns and daily posts, managing creative artworks, captions, copywriting, and scheduling to boost brand and product awareness.Handled aftersales feedback, ticketing, and customer complaints received through social media platforms, ensuring prompt resolutions and improved customer satisfaction.

Led a team responsible for preparing and executing social media strategies, developing and managing social media accounts, and organizing detailed plans to ensure success. My role involved supervising the team’s efforts to maintain strong client relationships, create impactful campaigns and activations, and produce reports based on KPIs to assess and optimize performance.

Managing and handling new and existing clients' social media channels, as we as building and conducting advertising strategies.

Managed Honda Alghanim’s Social media platforms.

Creating and finalizing layouts done for all major clients, concentrating on the work of Wataniya Telecom.Handled some of the biggest clients accounts in Kuwait, like Xcite, Wataniya Telecom, Honda Alghanim.

Was responsible for creating, developing and supervising all kinds of printed materials like flyers, brochures, posters, magazines and outdoor media