Manage a portfolio of players and develop strategies to increase player satisfaction and retention ● Proactively acting on opportunities to enhance player’s experience via data analysis using dashboards on Tableau and Salesforce ● Increase revenue by building and maintaining relationships with players, engaging in regular conversations, offer promotional gifts and responding to player inquiries ● Monitor and analyze player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance player’s experience ● Understand the company’s online social game products and provide recommendations to players if necessary ● Ensure compliance with team and business mandates with minimal supervision. ● Confidently handle high-level complaints and escalations in a timely manner ● Ensure compliance with Anti-Money Laundering (AML) and Responsible Social Gameplay (RSG) procedures ● Ensure communication with players is in line with company’s business model and strategy ● Monitor portfolio by identifying potential high-risk players and collaborate with other internal teams and stakeholders to handle and diffuse situations as required ● Maintain close contact and relationship with all internal stakeholders to stay on top of changes and releases of social online games ● Work closely with internal stakeholders on various projects and to diffuse player related escalations.

1. Managing a team of 50+ Associates, Team Leaders and Managers2. Manage the conversion roadmap of digitising the customer lending journey on product to optimising the process for faster turnaround and hassle free experience to the end-consumer.3. Customer journey management on product as well as offline channel4. Ideating Unique PMF5. Running multiple cross functional projects for funnel efficiency, process improvement, andrevenue maximisation6. Evaluation and analysis of conversion performance metrics (conversion rates, costs,dropped reasons, customer feedback metrics, etc.)7. Closely working and collaborating with the Product teams on Product Improvement & Efficiency8. Setting up Key Processes and ensuring adherence across verticals.9. Presenting the Conversion piece during the weekly business review with top management

I have been associated with Al Moajil Co. for over a year now. Al Moajil Co. is one of the largest distributors of ASSA ABLOY architectural hardware in the Middle East region. During my ongoing tenure at Al Moajil, I have had the opportunity to experience an entirely new region as well as industry. Al Moajil Co. has helped me understand how the construction industry in the Middle East region is one of the largest in the world. From projects to rules and regulations, I have understood the market thoroughly from the point of view of a retailer to an end user. Following are my job responsibilities on daily basis :-Responsible for sales of Assa Abloy's two premium brands-MAB Italia & Securistyle UK in the UAE.-Responsible for marketing of both brands in terms of brand visibility and promoting new products in the Gulf region.-Creating presentations and conducting training sessions with prospective as well as existing clients in order to make them understand the know how's of the products and adhere to all their queries.-Responsible for checking the stock status for MAB Italia & Securistyle UK at the local warehouses on timely basis.-Stay in regular correspondence with the principles for both brands at the head offices in Europe.-Making regular site visits on going projects and observing the possibility of supplying hardware for these projects/-Meet top architectural consultants in order to introduce the product line and promote the range as well making sure Al Moajil Co. is listed in their supplier's database.

My experience at Standard Chartered Bank had not only been productive but at the same time it helped me grow in an extremely professional environment and also gave me the opportunity to be part of the best team being led by a very proficient Team Manager. It made me understand the enitre day-to-day working at a Bank and also made me associate with top organizations in terms of business.Job Responsibilities- Responsible for acquiring portfolio in terms of corporate to source Current/Salary Accounts for employees-Complete the joint objective and monthly targets to achieve an annual rating of 3 and above in the ISAO format- Handle existing portfolio by actively being involved in client servicing and making sure to meet all customer requirements.- Introducing innovations to ensure and expedite sales by organizing activities for clients at their respective offices to garner their interests in the bank's product. These activites include tarot card reading sessions and caricature artists.-Held night camps and conducted presentations during late hours for night shift employees whenever required.