• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.• Maintain continuous business relationship with clients/ restaurants.• Provide excellent service and support in order to build a strong relationship and resolve operational issues between clients/restaurants and company.• Optimize the restaurant content.• Commission rate renegotiation:… Show more • Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.• Maintain continuous business relationship with clients/ restaurants.• Provide excellent service and support in order to build a strong relationship and resolve operational issues between clients/restaurants and company.• Optimize the restaurant content.• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat Stickers at restaurants, banners, and newsletter.• Generating food coupons, promotions, and vouchers from existing restaurants.• Encourage restaurants to subscribe to the online payment gateway.• Coordinate with the restaurant, if the restaurant is live or active on Talabat website and app, checking and resolve the reason, such as shutting down or stopped delivery.• Develop continuous marketing campaigns, activities, and offers to Talabat vendors in order to achieve sales growth.• Develop, update & Report market and cuisine analysis and extract potential growth opportunities.• Assure continuous updates to vendors’ data including menus, branches, and price updates• Support the collection team through continuous communication with vendors to assure money collection from Talabat vendors.• Maintain accurate records of all sales and prospecting activities including:➢ Closed/Deals & Follow up activities➢ Increased sales report after placing promotion, voucher and coupons➢ Restaurant analysis sheet➢ Account management report Show less

• Onboarded +13K chain along with full training• Launched Talabat NFV project with +1500 NFV chain• Restructured Talabat EG Sales operation team and set their Sops and main role • Managing 4 Teams in Sales Operation area “Sales Administration Team, Activation Team, None- Food- Vertical Team and Archiving team (IMU)"• Managing 4 team leaders and 50 team members.• Acting as a project manager of business improvement projects such as the NFV, NFTP Integration and Store… Show more • Onboarded +13K chain along with full training• Launched Talabat NFV project with +1500 NFV chain• Restructured Talabat EG Sales operation team and set their Sops and main role • Managing 4 Teams in Sales Operation area “Sales Administration Team, Activation Team, None- Food- Vertical Team and Archiving team (IMU)"• Managing 4 team leaders and 50 team members.• Acting as a project manager of business improvement projects such as the NFV, NFTP Integration and Store Management between Talabat and partners which play key role in mutual growth and customer experience improvement.• Oversee Migrations to new platforms by owning projects and follow up with Talabat Regional and Central team.• Oversee new vendor's onboarding process across Egypt by delivering "Devices and Training" and make sure that vendors are ready for quality Call to be onboarded.• Responsible for technical part related to devices and Talabat Internal applications "Technical issue, Updates and Outage"• Creating, preserving & boosting strong vendor relationship• Reducing supply chain defects and preserving best possible vendor (restaurant)'s customer experience• Preparing, delivering & demonstrating the essential reporting, meetings and presentations to Sales management.• Create Forecasting and Capacity Plan for Sales Operation teams• Maintaining achievement of project's KPIs by focusing on Sales target and vendors consistence performance by solving all kind of technical difficulties that might facing the vendors after the onboarding phase.• Design and modify new/old SOPs for sales operation teams to meet the quality requirements for Sales and AM departments• Point of contact with 3PL Simply delivery and managing all requirements from Sales and AM departments• Working internally with the various departments of Talabat to ensure all the requirements of our partners/restaurants are met Show less

• Leading 2 Teams contains 30 employees in Vendor Service team, which is the only dedicated team to handle the restaurants cases in Delivery Hero group from A: Z• Performance management & data analysis of top restaurants & food chains in the Egyptian Market over an e-commerce platform aiming at exploring growth opportunities and FR minimization• Handling all vendors inquires and work closely to minimize the conversion rate and churn vendors• Creating, preserving & boosting strong… Show more • Leading 2 Teams contains 30 employees in Vendor Service team, which is the only dedicated team to handle the restaurants cases in Delivery Hero group from A: Z• Performance management & data analysis of top restaurants & food chains in the Egyptian Market over an e-commerce platform aiming at exploring growth opportunities and FR minimization• Handling all vendors inquires and work closely to minimize the conversion rate and churn vendors• Creating, preserving & boosting strong vendor relationship• Reducing supply chain defects and preserving the best possible vendor (restaurant)'s customer experience• Preparing, delivering & demonstrating the essential reporting, meetings and presentations to partners and top management• Exploring potential opportunities to increase partner base• Maintaining the achievement of project's KPIs and to focus on minimizing the fail rate percentage• Owning and leading the vendor's system migration projects across Talabat EG• Design and modify new and old SOPs for Vendor Service team to be launched in 2017• Create Forecasting and Capacity Plan for Vendor Service team• Maintaining the achievement of project's KPIs by focusing on FCR for vendors escalations and technical issues through different escalations channels "Zendesk, Email and Inbound and outbound calls" Show less

Sales and Information Department