Community Manager
Current• Enhance the policy, procedures, guidelines, and homeowner's manual for Almaza Bay. • Implement new quality system (observation, audit, SLAs) • Develop & enhance workflows and implement SOPs for teams. • Works with executive management to create, define, and develop models for customer experience guidelines and standards.• Providing oversight on customer satisfaction surveys, initiatives, results, and actions. • Researched business performance and analyzed data to determine points of weakness.• Serve as the voice of customers (VOC) and act as a customer experience advocate in all decisions that will impact the customer• Identify gaps and make recommendations on process, structure, training, and people with the goal of improving team performance and impacting key business metrics.• Monitored employee performance on the project and daily work routine.• Conduct continuous review of real estate competitors’ latest trends in service excellence.
