Ahmed Mekky Email and Phone Number

Enhanced sales operations with the implementation and maintenance of automated tracking and order management systemsImproved forecasting by developing more accurate metrics to describe the customer base

Managing call center operations, hiring, auditing, and training.Increased team performance by establishing objectives and conducting regular performance reviews.Managed team operations to successfully address inquiries within 24 hours.Supervised staff through directed KPIs for each customer care team member.

Managing call center operations, hiring, auditing, and training.Increased team performance by establishing objectives and conducting regular performance reviews.Managed team operations to successfully address inquiries within 24 hours.Supervised staff through directed KPIs for each customer care team member.

Monitoring call quality, CRM, and workforce.Elevated team performance through effective training, mentoring, and motivational strategies.Kept employees satisfied and working hard through consistent training, mentoring, and support.Enforced store policies and implemented corrective actions with employees.

charge of guiding, monitoring, and leading an entire team, motivating them as well as inspiring positive communication.Answered customer questions about policies and procedures with a friendly and knowledgeable approach.Investigated and resolved customer concerns related to order inquiries and delivery tracking.Met individual and team KPIs set by management.Received and resolved or escalated customer issues and inquiries.Trained and managed junior customer care… Show more charge of guiding, monitoring, and leading an entire team, motivating them as well as inspiring positive communication.Answered customer questions about policies and procedures with a friendly and knowledgeable approach.Investigated and resolved customer concerns related to order inquiries and delivery tracking.Met individual and team KPIs set by management.Received and resolved or escalated customer issues and inquiries.Trained and managed junior customer care representatives to maintain a high level of service. Show less

Answered customer inquiries about policies and procedures with a friendly and knowledgeable approach.Investigated and resolved customer concern-related inquiries.Maximized satisfaction by anticipating needs and consistently offering expert support.Enhanced customer satisfaction with fast, knowledgeable service

Video Editor | YouTube Content Creator | Crafting Visual Stories with Precision and CreativityAs a passionate Video Editor and YouTube Content Creator, I specialize in transforming raw footage into captivating visual stories that engage and resonate with audiences. With one year of experience in video production and editing, I have honed my ability to deliver high-quality content across various platforms and formats, particularly on YouTube where I run my own channel.Key… Show more Video Editor | YouTube Content Creator | Crafting Visual Stories with Precision and CreativityAs a passionate Video Editor and YouTube Content Creator, I specialize in transforming raw footage into captivating visual stories that engage and resonate with audiences. With one year of experience in video production and editing, I have honed my ability to deliver high-quality content across various platforms and formats, particularly on YouTube where I run my own channel.Key Expertise:Video Editing: Proficient in using industry-standard software such as Adobe Premiere Pro, to create polished and professional videos for my YouTube channel and clients.Storytelling: Strong narrative skills, with the ability to craft compelling stories that keep viewers engaged from start to finish. This is a key aspect of my YouTube content, where storytelling is crucial.Color Grading & Correction: Expert in color grading and correction techniques to ensure visual consistency and enhance the overall look of the footage.Audio Editing & Mixing: Proficient in audio editing and mixing to ensure clear, high-quality sound that complements the visual elements of the video.YouTube Strategy: Experienced in developing and executing video content strategies that contribute to growth in views, engagement, and subscribers on YouTube.Project Management: Skilled in managing video projects from concept to completion, including scripting, shooting, editing, and post-production.Achievements:Edited over 50 videos for my YouTube channel, covering a range of topics such as Stories , Education and Intersting Information , which have garnered thousands of views and subscribers.Successfully increased viewer engagement by through the implementation of innovative editing techniques and storytelling strategies.I developed and executed video content strategies that contributed to big growth in online video views and subscriber count on my YouTube channel (AboMekky). Show less

Offered actionable solutions for customer concerns by following internal database prompts and company scripts.Completed routine transactions for customers, such as opening accounts and processing payments.Met inbound customer needs while maintaining strict performance targets.Comply with data security and confidentiality policies to safeguard customer information.