Ahmed Mirza Email and Phone Number

• Develop and maintain strong relationships with key clients and stakeholders• Act as the primary point of contact for key accounts and provide exceptional customer service• Develop and implement account plans and strategies to grow revenue and maximize profitability• Identify new business opportunities within existing accounts and develop proposals and pitches• Collaborate with cross-functional teams to ensure the successful delivery of products and services to clients• Monitor market trends and competitor activity to identify potential threats or opportunities• Prepare regular reports and presentations on account performance and growth• Lead initiatives to identify, analyze and recommend improvements to IT processes, systems, and procedures• Develop and implement strategic IT roadmaps and plans that align with the organization's goals and objectives• Collaborate with cross-functional teams to ensure effective implementation of IT projects and initiatives• Perform data analysis to identify trends and opportunities for improvement in IT processes and systems• Identify and recommend technology solutions that can help improve organizational efficiency and effectiveness• Develop and implement policies, procedures and guidelines related to IT best practices• Provide training and support to end-users on IT policies, processes and system

Duties:• Developing, coordinating, and maintaining local IT systems strategic and operational plans in support of the company’s mission and business strategy. These plans define a vision for meeting current and future information and technology needs, while ensuring alignment and integration of the IT function with the business.• Determine pertinent business information requirements by management in making effective decisions.• Develop and maintain an appropriate organizational structure, capable of supporting the information technology requirements.• Research, identify and make recommendations to Management regarding the applicability, benefits and costs associated with implementing new technologies or applications that makes organization more competitive and effectiveKEY SKILLS AND COMPETENCIES• Handling large scale applications Implementations with experience in Manufacturing and Logistics Divisions and sustaining the operations. Applications including (SAP, SharePoint, Legacy Systems, Inventory Systems, Automation of Legacy and Manual Systems )• Successfully Handling of IT Department (Country wide for more than 5000 users, and managing team of 50 or plus)• Knowledge of the Pakistan IT Market and International IT Market• Recognized for delivering leading edge solutions that consistent meet complex business requirements.• Adept in building strong relationships with IT staff, customers, vendors and third party contractors.• Solid understand of application development, computer programming and architecture design.• Streamlined Information Technology department by separating support tasks, creating new leadership positions and implementing best practices.• Special expertise in product development, solutions design and strategic marketing.• Spearheaded initiatives to restructure software product development processes to increase productivity.

Duties:• Remotely manage all the network equipment at different client’s locations IN USA, Canada and Jamaica. • Supervises team in daily operations ensuring that operational are correctly followed.• Managing a team of 12 personnel handling rotational 24/7/365 work shifts to provide a 24/7 Tech support environment.• Compiled entire documented process list for all policies regarding technical support procedures, escalations, and record of resolution.• Manager NOC and devices at clients end including Gateways, routers, switches, wireless controllers, AP’s and DSLAMS.• Coordinate with different ISP’s in USA, Canada and Jamaica. Manage PRTG, NMS server.• Technical trainings for NOC Team and new hiring’s. • Attending online conference meetings with the technical staff in USA.• Configuration of new equipments and designing of new network infrastructure. • Manage VPN’s in between Pakistan office and US.• Managing monthly reports for Client.• Responsible of E-mail notifications of alerts to pre-determined escalations.