-The company provided services for vessels transiting Suez Canal. Develop a yearly budget for the marketing team. Communicated the brand identity with all teams of the company and spread a culture of customer loyalty. Developed and maintained a high level of customer contact with marine purchasers, and key decision makers in Ship Management companies and Ocean Carriers, Cargo and Ship owners, and all other Port customers and users. Maintained a regular call cycle for existing and potential Port customers; maintained customer profiles, mailing lists, records of calls made and actions required or taken in the Customer Relationship Management database (CRM). Prepared and disseminated weekly Marketing Call reports. Coordinated the development of market data and competition. Kept abreast of developments within the maritime industry. Maintained a statistical database of port traffic to assist in the development and implementation of customized business relationships and seasonal marketing plans. Created, developed and updated marketing collateral materials; updated and enhanced web site, press releases, news articles, advertising, summaries, brochures and customer satisfaction reports. Investigated/helped develop in coordinating resolution of service issues caused by regulatory agencies and government authorities. Conducted targeted maritime-oriented promotional tasks such as giving tours to customers, and presentations regarding Port developments and marketing programs; participated in Port-sponsored events such as trade shows, seminars, ceremonies, receptions, customer events, trade missions and marketing trips.Represent the Port and the company at trade and industry conferences, meetings, seminars and industry events.Responded to customer requests for information.Negotiated contract agreements for products and services and assessed performance for amendments of existing contracts.Prepared and edited contracts between the company and potential clients.

Extensively travelled to customer’s locations as part of operational team to provide field support of on-going operations. Worked closely with Sales & Geomarket & Engineering and Development teams providing engagement with customers in well planning and drilling performance challenges/solutions, sales calls, customer visits, product presentations, product training, tracking and reporting trial runs, field observations and customer feedback anticipating opportunities and areas of product development. Coordinated activities for service trials and startups with all functions involved (Drilling Operations, Training, Field Service, etc.).Executed, followed, and reported the rig up/down, mechanical and hydraulic inspection, function test, pressure test, operation, troubleshooting and corrective action, preventive maintenance and service, operational and safety procedures of all equipment on site and paperwork requirements with minimal supervision in a timely, safe and efficient manner. Practiced safety awareness and environmental consciousness, and complied with all applicable QHSE guidelines and pre-job safety meetings.

Worked on the account of Kuwait Oil Company, a major oil and gas operator in Kuwait.Assisted with the development and implementation of sales strategies to increase sales and profits through this account. Assisted with the development of short- and long-range sales goals.Designed, collected, manipulated and processed drill bits product catalogues and promotional leaflets dedicated for this specific account according to drilling programs and dynamics considerations.Built strong customer relationships. Conducted training presentations for customers and sales personnel.

Held responsible for achieving revenue, margin and market share goals while providing pre-sale and post-sale management of customer relationships, inventory requirements, receivables status, and on customer in house guidance of product selection, application.Designed catalogs, authored and presented written proposals, and performance re-caps with emphasis on economies of run, geological interfaces and perceived product benefits.Prepared sales forecasts, product requirement forecasts, and new product development requests.Monitored engineering test bits as well as standard production bits, and reported results through the accumulation of field data.Stimulated the development of new products by gathering and reporting performance data of existing and competitive products through the accumulation of field dataProactively followed all company and customer safety requirements, policies, rules, and regulations.Key Achievements: Collection of 230,000 USD in the first three months and an increase in the sales by 125%

Remedial Tools (Underreamers. Hole Openers. Whipstocks. Impact Tools) Developed and maintained sales strategies to increase sales and profits using knowledge of Smith proprietary Rhino Reamers, Casing while drilling, hole opening, PDC, Tricone and Hybrid Products.Generated proposals, application engineering studies, design recommendations, performance drilling parameter and vibration mitigation recommendations and support, post run performance analysis, knowledge capture and lessons learned.Pushed for cross-divisional sales opportunities.Built strong customer relationships and conducted training presentations for customers and sales personnel.

Used technical and operational business knowledge under broad direction from company account and sales managers, business development and engineering manager to make tactical/operational decisions to provide service delivery solutions for customers and resolve service delivery issues and support business development and sales activities by researching, creating, compiling effective project-specific drilling fluids engineering programs, providing presentations for customers, coordinating the movement of equipment, materials, and personnel, creating Sales Orders pursuant to contracts and pricing agreements, reviewing field service tickets and time records, and focusing on service quality, employee development, worksite safety, and process improvement.

Ensured overall performance on drilling rig by reporting day-to-day operations, leading drilling supervisors, providing support, guidance, mentoring, and training for rig teams, coordinating with other departments and sub-contractors to ensure safety and compliance with procedures and regulations, identifying new working procedures and/or cost reducing measures to ensure continuous improvement of rig performance, long-term planning to avoid delays due to lack of resources or equipment, and providing a role model in matters relating to safety and the environment.