Ahmed Mohammed Email and Phone Number

• Participate and provide support on Planning Network Design (LLD and HLD).• Troubleshoot and provide L1 & L2 support for any related network issue.• Monitor, Measure and Report the Progress and Performance status of corenetwork platforms.• Performs tests on the Lab to verify the compatibilities, weaknesses andexpected results.• Follow up on the problems (identification, troubleshooting, monitoring, andresolutions).• Prepare/Test/apply/verify the method of procedures (MOP) for SandvineSolution.• Provide on-call duties after normal working hours.• Install, maintain and configure Cisco/Dell Systems devices(SW/Servers).• Problem Management activities.Preparing and reviewing the root cause analysis (RCA) reports.Reviewing progress and results of Problem tickets with the vendors and thecustomer senior management.Supporting in the determination of problem priority, service levels andcorrective action.Reactive and proactive problem management, to eliminate the root causesof the known incidents and identifying and preventing future incidents fromrecurring.

Managed and maintained the monitoring networks and servers for incidentproblems and provision customer network services on core equipment whilesupporting services for Engineering and other technical teams.Deep packet inspection: (DPI)•Traffic monitoring through Control center "PRTG".•Communicate with other departments in a friendly and professional manner.•Daily operation activity report 24/7 surveillance functions.• Install, maintain & manage the entire range of Sandvineproducts installed atvarious locations in Saudi Arabia• Initiate. Handle and follow up to closure on critical cases with Sandvinesupport teams and their developers, while also working together on real-timefor high severity cases