• (7/2020 – Present) Senior IT Engineer and responsible for Analyzing clients organization's IT systems and infrastructure (On premise and cloud based services) requirements - Supervise the servers & infrastructure management including MS 365 & Azure administration and AVD & VDI managing - Diagnosing IT systems problems , inefficiencies, and weaknesses - Servers & systems migration solutions - Planning a timeline for completion of current or new projects - Understanding a client's business requirements & needs - Implementing a technological solution to meet clients business needs - Analyzing and determining security threats - Providing advice on technology best practices & solutions - Collaborating with the client’s technical team to ensure familiarity with technology - Training clients to use the new IT infrastructure & systems - Monitoring continuously the success of the provided IT, network, infrastructure solutions - Producing detailed reports on the efficacy of the technology to be shared with the clients – Lead company professional technical team – Managing company services & solutions with the clients (design, implementation, configuration, TS, etc.) for the new and current projects as (Security systems solutions – Smart parking management systems & Guidance management systems - Smart homes (automation systems) solutions – ANPR cams solutions – Automatic doors solutions - Security & access control systems solutions - Networking & Wi-Fi coverage solutions – WiMAX solutions - Business telephone (Analogue & IP PBXs) and conferencing (audio / visual) solutions - Storage solutions – Data backup solutions - POS machines solutions – Government systems support - Cloud services – IT AMCs – IT & network infrastructure projects services and solutions - Firewall & VPN (connecting branches) solutions - all IT & Telecommunications services and solutions) – Communicating and arranging with the dealers and vendors for the required materials & equipment.

• (2/2018 - 5/2020) Technical Analyst – FM Infrastructure Services Engineer and responsible for TS to : Financial Markets VIP Users & Global Heads - as a L3 Support to FM users for the Systems & Servers and FM Applications (Reuters/ Bloomberg/ ICAP/ EBBS/ MT5/ CQG and other) including e-business apps and all IT related issues in addition to the required training for FM users – Audio/Visual Devices & Voice technologies, including BT Dealer boards, SQL Servers – Supporting & resolving issues in servers, computers, network devices, storage systems & smart devices - system administration of MS servers, machines and apps - Accountable for the implementation and ongoing verification of Microsoft Security Patch Management (inclusive of Anti-virus Management) & identifying requirements and managing security measures - Incident Calls trend analysis - Calls reporting including high severity incident control - Ensuring standards are adhered to, and dispensations raised if required - Managing vendors (Schedule, conduct and attend vendor meetings such as projects, high severity incidents, service improvement and service review) - Manage, Implement and support for ongoing IT projects, Existing systems upgrade, Systems migration and servers installations & decommissions – Develop, implement the new initiatives and automate routine tasks globally – Support for IT Infrastructure & backup solutions and capacity management - Directly or indirectly engaged in risk management control and Technical Audit Compliance to Group Audit and IT Technology Standard - Enforcement of global strategies and standards in FM locations and to ensure that security standards are adhered, mandatory Security patches using SCCM and Anti-virus tools are in placed - Protect local environment, including the responsibility to ensure health and safety policy adherence and local regulatory compliance at Standard Chartered Bank including DIFC & SCT (UAE), ME Countries, Africa, Pakistan, (Globally if required).

(7/2015 – 5/2017) IT Systems Support Engineer and responsible for administrate & maintain and monitor all network & security and systems – TS to senior managers and VIPs users with excellent communication and diagnostic skills & complex problem resolution and professionalism – Support Market Data applications (Bloomberg - Reuters and other Apps) - Administrate & manage and maintain all MS Platforms (servers, machines, apps, and other) – Identifying & tracking all technical Problems and resolving – Providing L2 Support, training to users – communicating with the other technical teams – Configuring mono network printers in addition to its Servers – Implementing and configuring machines using LANDesk & SCCM Apps – Adhere to policies & procedures and standards – Monitor ticketing queue and responds to services requests or incidents as a Level 3 Support – Providing UAE engineers with the required training to get familiars with the environment – Configuring & Supporting Digital Signage Devices & players in ADIB Branches in UAE and over the world – As a Level 2 support engineer individually to Dubai area especially and also for the other emirates at Abu Dhabi Islamic Bank (ADIB) UAE including Users & departments & branches in all over the world.

(3/2014 – 4/2015) IT System Administrator and responsible for Installing & Implementing & Administrate Domain Environment and Company Servers & Devices & Machines - Managing DC & AD & GP & File Servers & Printer Servers & DHCP & SQL Server and VMware Machines Servers - Implementing and Managing DNS Server - Manage Company user accounts and Permissions - Administration of Company Network and Mail Server - TS & Maintaining and configuring network equipment (HP-Cisco-Linksys) Routers & Switches & AP and FP - Responding to telephone calls and mails for assistance – Support VIP Users & Managers and give the required training to all company employees - Configuring IP cams as individual and on its related programs - Prepare and Configure new Branches at Tieshop Egypt and all its branches inside and outside Cairo .

(3/2013 – 2/2014) IT Administrator at communications solutions company and responsible for company’s network administration – Configuring & Supporting all company’s Machines & Servers & Devices - support company’s customers to configure their routers & switches & IPPBXs & IP phones & VPN and also learn them how to configure their Draytek’s products & devices over team viewer or by sessions as a partner of Draytek products (routers–switches–AP– IPPBXs–IP phones) - make surveys for customers who need to use Wimax Technology - configure their proxim devices after survey as the company is a partner of Proxim wireless products – Installing & Configuring & Maintaining and TS WiMAX Devices & Products and sites at Etisalat Egypt around Egypt countries - support customers in all HP products as the company is a partner of HP Products - Help the customers to Find the best communication solutions and Install & configure it onsite at Earth Link For Abroad Networks .