Helping businesses grow, improving customer experience, and transforming leadership
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Head Of Contact CenterNbk Egypt
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Head Of Contact CenterNbk Egypt Sep 2024 - PresentCairo, EgyptManaging consumer banking contact center operations through available channels to ensure high levels of customer satisfaction, and to enhance overall experience through contact center touch points -
Client Excellence Director | Care OperationsCentro Jan 2023 - Feb 2024Cairo, EgyptHeading the Client Excellence department through designing and implementing the needed strategy that ensures creating a strong client relationship, delivering excellent client experience, and maintaining a positive revenue margins and continuous business growth. -
Senior Service Delivery ManagerCentro Cdx Aug 2022 - Jan 2023Cairo, Egypt
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Ciot Care Operations Manager_Vois Sep 2020 - Aug 2022Cairo, Egypt -
Ciot Service Desk ManagerVodafone Apr 2019 - Sep 2020Cairo Governorate, Egypt -
International Account SupervisorVodafone Apr 2014 - Apr 2019Cairo GovernorateManaged different teams for Vodafone UK offshore during this period:Transition teamsOvernight teamsTalkMobile Advanced Technical Care
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Marketing Team LeadSap Mar 2012 - Feb 2014CairoManaging the Demand Nurturing team for SAP MENA -
International Account SupervisorVodafone Jan 2009 - Mar 2012QatarManaging different teams for Vodafone Qatar operations, billing, technical, and back office teams
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System Management Center AnalystVodafone Apr 2007 - Jul 2008Service desk analyst between call centers and IT
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Internaional Account Senior AdvisorVodafone Aug 2006 - Apr 2007Offshore Technical Support for Vodafone Australia
Ahmed Nasr Education Details
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Mass Communication/Media Studies
Frequently Asked Questions about Ahmed Nasr
What company does Ahmed Nasr work for?
Ahmed Nasr works for Nbk Egypt
What is Ahmed Nasr's role at the current company?
Ahmed Nasr's current role is Head of Contact Center.
What schools did Ahmed Nasr attend?
Ahmed Nasr attended Cairo University.
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Ahmed Nasr
Programme Finance Expert | Bridging Financial Strategy With Operational Impact | Treasury And Risk Management.Cairo, Egypt -
Ahmed Nasr
Senior Human Resources Generalist, Personnel | Payroll | Recruitment | Headhunting | Cv Reviewer | Hr Policies, | Social Insurance, Organization | Talent Acquisition | L&D| Freelancing, HrciCairo
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