Diligent and organized System Administrator with several years of experience in providing support to the IT Infrastructure, systems, hardware, and software. I am experienced in installation and configuration of servers, Technical Support, desktops, printers, mobile devices, wireless networks, etc. Experienced in performing installations, upgrades and maintenance of Windows systems including server based applications, peripherals and network devices. Excellent analytical thinking abilities coupled with strong troubleshooting skills for identifying, isolating, resolving technical problems as well as educating end-users on product functionality while minimizing downtime & costs