With over six years of experience in software engineering and technical support, I am a computer engineer who combines technical expertise with business acumen and customer service skills. I currently work as a software technical support at Iskraemeco, a global leader in smart metering solutions.In this role, I provide technical assistance and troubleshooting for Iskraemeco's software products, such as the SEED platform, the Meter Data Management system, and the Android applications. I also perform testing, documentation, and quality assurance for the software development team. I have successfully resolved complex issues, improved customer satisfaction, and contributed to the continuous improvement of the software solutions. I have a master's degree in business administration and a master's degree in computer engineering, which enable me to understand the needs and expectations of both the technical and the business stakeholders. I am proficient in Linux, MySQL, and Android development, and I am always eager to learn new technologies and tools.