• Part of the installation team, with other colleagues from EIMEA region.• Preparing installation tools (mechanical and electronic test equipment), complete commissioning and Acceptance Test Procedures (ATP) phases and then start-up treatment of the machines.• Carry out troubleshooting, periodic preventive maintenance for the machines.• Follow-up of customer issues by effectively focusing manufactures resources to quicklyresolve problems and escalating any unresolved issues to ensure customer satisfaction.• Providing technical support, ensuring safety, quality considerations and requirements for qualityissues raised by customers or staff.• Maintain a customer-service oriented atmosphere which includes ensuring prompt responses,effective communication, and delivery of solutions for reported issues.• Install and maintain approved software and hardware components, parallel with field actions.• Acting as oncology service supervisor intermittently during his occasional travels.Machines:CyberKnife Accuray: M6/S7- and VSI- Robotic Radiosurgery (Single photon energy 6MV):Online training at 2022 (July 11-22) for M6/S7 model, and (December 4-18) for VSI model.Hands on training; M6 and S7 with VSI Differences at 2023 (January 2 - 19) (USA-Madison).Achieving a 97-98 % uptime of the serviced machine (excluding customs clearance period for spare parts) for more than consequence 2 years, after installation and commissioning phase.Linear accelerator “LINAC” Shinva: XHA600D& XHA600E (Single photon energy 6MV):Hands on Training at Shinva factory, China, November 04-13, 2019.. Participating in the service and technical support of 5 LINAC machines, starting from 2016.. Direct-responsible for leading uninstallation of 1 LINAC machine, Date (2020):Ultrasound (Siemens); Acuson X150, X300-pe and NX3-Elite.. Hands on Training at Siemens office hub, Egypt (18-21 December 2017).

• Installation, troubleshooting, preventive maintenance for the machines.• Regular training and technical support for the healthcare providers to ensure efficacy, safety, andthe appropriate way of operation.Machine: Ultrasound Mindray; DP-50, Z-5, DC-N3, and others.Hands on training at Mindray office, Egypt, March 03-06, 2014.