- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Keeping records of customer interactions, transactions, comments and complaints.- Providing feedback on the efficiency of the customer service process.

Supports company operations by maintaining office systems and supervising staff.- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.- Implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.-Contributes to team effort by accomplishing related results as needed

-Management and resolve customer complaints.-Research, identify, and resolve customer complaints using applicable software.-providing all available solutions about customers queries.-Follow up customer calls when necessary.