• Managed a portfolio of 100+ enterprise clients, ensuring their success and satisfaction with our SAAS platform and achieving a 25% increase in customer retention over a two-year period.• Developed and implemented a proactive customer success strategy, resulting in a 30% reduction in customer churn and a 60% increase in upsell opportunities.• Collaborated with cross-functional teams to successfully onboard and launch 40+ new clients, ensuring a seamless transition and achieving a 93% customer satisfaction rating during the onboarding process.• Conducted regular business reviews with key stakeholders, showcasing the value of our application and identifying areas for the upgrade, leading to a 20% increase in account growth and upselling opportunities.• Utilized customer success platforms and data analytics to identify at-risk accounts, proactively addressing their concerns and reducing churn by 15%.• Led a team of five customer success specialists, providing mentorship, training, and performance evaluations, resulting in a 20% improvement in customer success metrics and team productivity.• Collaborated with the product team to gather customer feedback and insights, contributing to the development of new features and enhancements that drove a 15% increase in product adoption and customer satisfaction.• Conducted monthly webinars and customer training sessions, educating clients on best practices, resulting in a 30% increase in app usage and customer engagement.• Acted as a trusted advisor to clients, understanding their business goals and providing strategic guidance, leading to a 25% increase in customer satisfaction and referrals.• Achieved a net revenue expansion of 30% through successful subscription renewals, upselling, and identifying cross-selling opportunities.

-Represented Transport for NSW(TfNSW) and answered customers' inquiries face-to-face regarding transport changes and assisted them in trip planning, ensuring customers have positive experiences in using public transport.-Received in-depth training in customer service and Covid-19 training from TfNSW-Created and modified daily reports for the TfNSW office in various Project-Supported TfNSW in assigned project-based work-Promoted to be a team leader in various projects for Sydney Town Hall, City of Sydney and Operation ---Safe Travel for being reliable, provided top-notch services to customers

-Managed a portfolio of enterprise-level clients, serving as the dedicated point of contact for their digital marketing needs and ensuring exceptional customer satisfaction.-Developed and executed tailored digital marketing strategies, aligning with clients' unique business objectives and delivering measurable results.-Acted as a subject matter expert in the digital marketing space, guiding clients through complex marketing challenges and providing innovative solutions.-Collaborated closely with internal teams, such as creative, data analytics, and developers, to deliver comprehensive and integrated solutions to clients.-Conducted regular performance reviews and data analysis to present meaningful insights and optimizations to clients, driving continuous improvement and success.-Proactively identified opportunities for upselling and cross-selling, driving revenue growth and expanding client partnerships.-Led strategic account planning and provided valuable consultation to clients on emerging digital trends and best practices, ensuring they stay ahead of the competition.-Facilitated high-level client meetings and executive presentations, articulating the value of the agency's services and demonstrating a deep understanding of clients' industries.-Successfully managed contract renewals and negotiation processes, solidifying long-term relationships and retaining key accounts.

-Managed a team of sales specialists to achieve/exceed month-on-month sales targets.-Created strategies and new paths to get the maximum revenue.-Managed good relationship with all the employees across 125 stores in the US Market.-Organised training workshops and trained the employees on the field including sales reps and District Managers.-Kept a close check on the daily sales figures in order to achieve sales targets.-Helped trouble-shooting issues faced during daily sales operations by liaising with internal support teams.-Kept a strict watch on policy compliance, hence preparing the stores for future audits.

-Responsible for the contract renewal of accounts by providing them with the best customer services and relevant online marketing solutions.-Performed market researches to provide insightful analysis on clients' market outreach, trends and competitor analysis.-Managed social media & e-mail marketing campaigns for various clients.-Managed clients' online SEO & SEM to ensure maximum online visibility of their businesses. -Identified potential areas to up-sell and cross-sell company's business portfolio to existing clients. Thereby, pitching, negotiating and closing new deals. -Online research for buyer acquisition activities from different resources.-Helped in Buyer-Supplier sourcing and verification.-Responded to product and business inquiries on a daily basis.-Managed end to end marketing preparation to highlight company's professional presence at Promotional Expos & Trade Shows.

-Responsible for customer acquisition and retention by networking and forming a good relationship with agencies/ brands.-Contributed to managing, developing, and implementing marketing activities to maximize sales for the company.-Utilised key marketing channels to achieve sales targets, which included using targeted e-mail campaigns, e-commerce marketing (e-mail and web promotions), media exposure through creative advert development.-Worked in a pressured, deadline-driven, and cost-controlled environment.-Managed multiple campaigns (both online and offline using BTL and ATL marketing strategies) for high- profile affinity partnerships.-Was involved from initial planning and targeting stage through to the campaign delivery and post- analysis review. -Personally developed exceptional external relationships with multiple overseas organisations.

Being there was a challenging experience and I gain lots of experience while working with highly professional and dynamic individuals of the industry related to event management. I was the part of event management team there and was involved in organizing events like theater shows, motivational programs, concerts and promotional campaigns.

• Business development activities• Increasing the clientele of the company• Meetings with the clients to ensure their satisfaction• Follow up calls to increase connectivity between buyer and our Client• Handling high level complains regarding services, verbal and written both.• Planning and implementation of new initiatives regarding improvement of POST SALES SERVICES within the given deadlines.