Responsible for managing day-to-day operations in addition to conducting primary and secondary sanction checks to ensure adherence to regulatory requirements, and overseeing operational processes to maintain efficiency and accuracy in service delivery.

1. Manage large amounts of calls in a friendly manner within time limits.2. Follow scripts when handling different topics.3. Identify customers’ needs and provide personalized service.4. Build sustainable relationships and boost customer loyalty through offeringa proper experience.5. Input relevant notes from customer interactions6. Handle angry and difficult customers to achieve their satisfaction.