• Managing day-to-day activities• Interacting with supervisors of different branches to achieve the sessions target • Manage the customer’s Call Center • Analysis and enhance the customer relations• Coordinate and follow up the new branches launching • Presenting findings to stakeholders and higher management • Manage training programs for the newcomers• Tracking and measuring staff performance• Purchasing consumables and goods and get the best prices from the different suppliers • Overseeing inventory, distribution of consumables and goods

• Managing day-to-day activities• Interacting with supervisors of different branches to achieve the sessions target • Manage the customer’s Call Center • Analysis and enhance the customer relations• Coordinate and follow up the new branches launching • Presenting findings to stakeholders and higher management • Manage training programs for the newcomers• Tracking and measuring staff performance• Purchasing consumables and goods and get the best prices from the different suppliers • Overseeing inventory, distribution of consumables and goods

All TE Data Access/Core network devices installation, configuration & insertion in the live network• All physical installations & sites preparations within TE Data core network deployment• Responsible for all TE Data deployment/provisioning• Implement and supervise the suppliers, workers and staff in handling all activities• Provide the project team with an accurate assessment of the commissioning requirements and status to ensure subsequent decisions are well found• Ensure new nodes are integrated as per the standardized processes• Prioritize the hardware installations according to the network utilization• Provide regular reports including project status, issue lists, and scheduled change controls with scope of work description• Ensure systems updated with the new activations and changes• Manage hardware Installation and activation cycle.• Stay on top of the latest Telecom/ISP technologies and the market dynamics, by reviewing of new technologies, equipment, and services respecting adherence to Network standards.• Contributed in setting processes & the external audits successes of ISO 9001 & 27001 Agreeing project objectives• Making sure the quality standards are met• Using IT systems to keep track of people and progress• Recruiting specialists and sub-contractors• Overseeing the accounting, costing and billing

• VIPs Contact Center Supervision • Lead Technical Support team to meet TE-Data vision. • Manage retention program, loyalty program and highest level of complaints.• Responsible for customer segmentation. • Analysis and enhance the customer relations. • Monitoring to achieve the agreed SLA to prevent customers' discontent.• Manage training programs schedules for the newcomers.• Coordinating staff evaluation.• Coordinate and follow up the new projects. • Planning (Projects, Meeting, Conferences...etc).• Participating in developing a world-class technical/customer support team.• Reports on progress of employees under my responsibility

• Computers installation, maintenance, troubleshooting.• Technical support engineer to optimize customer services satisfaction.• Network installation and troubleshooting.• ADSL installation & troubleshooting for both wired & wireless routers & networks.• Two way satellite Internet connection installation & activation.