Managing Oracle HCM Team for both E-Business and cloud applications

Managing the delivery and cloud service teams to streamline the operations

Managing SaaS Consulting Teams

- Presales Manager Role * Working closely with sales to achieve sales target. * Arrange for Live demo or scoping sessions * Analyze RFPs or Proposal request to qualify the lead and design the technical proposal layout according to the requirement(if qualified). * Build action plan and ensure its proper and on time execution * Consolidate and finalize technical proposals * Preparing Profit and Loss sheet- Team leader Role * Supervise and monitor 15+ Human Capital Management Consultants in terms of their discipline, quality of work, Objective Setting , Performance appraisal and coaching. * Lead the team to focus on quality and customer satisfaction. * Managing the recruitment process to hire new members and plan their orientation and development plan. * Manage Presales activities; Demos , scope , estimation , compliance reply and assumptions in order to achieve HCM Team Sales target * Manages HCM Team Assignment/Allocation across Projects to achieve the Gross profit target while keeping the Employee Satisfaction high. * Support the Administration activates related to the team- Senior Consultant Role * Getting through with customer current business processes and design future business flows. * Mapping & gap Analysis implement Oracle HCM Track (HRMS, Payroll, Self-Service, Performance Management, I Recruitment and Learning management) with customer business process. * Application setup and testing * Preparing test scripts & configuration document. * Preparing end-user manual & User training and testing * Post implementation supports.- Projects: * Qatar Foundation(Qatar), Ministry of Finance(Egypt) , Ministry of Interior (Qatar),The Egyptian Petrochemicals Holding Company – ECHEM(Egypt) , Coca Cola (Egypt) National Société Générale Bank - NSGB (Egypt) ,Orascom Construction Industries - OCI (Egypt)

- Managing and resolving Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model - Supporting core Human Resources (work structure, employee, termination assignment), self service.- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards - Reducing escalations - Operating within Oracle business processes and procedures - Respond and resolve customer issues within Key Performance Indicator targets - Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.

- Leading a team of HCM Consultants including team building , coaching and monitoring- Perform Project management activities to ensure the delivery of projects- Analyzing business rules and requirements, mapping the requirements of the customer to the capabilities of OFOQ HR system.- Mapping & gap Analysis implement OFOQ HCM Track (HRMS, Payroll, Self-Service, Performance Management, I Recruitment and Learning management) with customer business process.- Preparing end-user manual & User training and testing.- Post implementation supports- Projects: * Qatar Islamic international Bank(QIIB) (Qatar) , Vitrac (Egypt) ,ENDI (Egypt), Elsayegh Group (Jordan), Dar Elhandsa (Egypt) Nestle (Egypt), Nestle Water (Jordan), Dar Elhandsa (Lebanon), Nestle (Jordan), Nestle (Lebanon), Rashed Abd elrahman Elrashed (Saudi), Elsawidi holding company (Saudi)