Recruitment, screening, selection, qualification, and development of external resources.• Recruitment of external linguistic resources according to required specializations, verticals and budgetconstraints.• Data analysis to help review linguistic pool and assure we have sufficient capacity to accommodate clients needs.• Recruitment of new specialized vendors in order to create and expand multilingual and dedicated resourcesupply databases to accommodate clients needs.•… Show more Recruitment, screening, selection, qualification, and development of external resources.• Recruitment of external linguistic resources according to required specializations, verticals and budgetconstraints.• Data analysis to help review linguistic pool and assure we have sufficient capacity to accommodate clients needs.• Recruitment of new specialized vendors in order to create and expand multilingual and dedicated resourcesupply databases to accommodate clients needs.• Assess and define requirements for external resources and identify resource solutions• Define appropriate test procedures for resource qualification, handle test translations and other work samples.• Support other departments by providing them with any data they request.• Support for the resource requirements of tenders and quotations.• Follow up on the quota of the contracted freelancers and report to the intended parties• Negotiate terms and conditions for purchased services.• Compile and maintain vendor data and documents to assure we have most current information on file.• Update the capacity sheet with any newly approved vendors• Setting up, following up and maintenance of contracts• Support and monitor vendor integration and development by building partnerships, fostering usage of newvendors and monitoring of resource availability. Show less

Identify suitable vendors through research and evaluation.Negotiate with vendors to secure favorable pricing and terms for products and services. Maintain both new and existing vendor relationships to ensure smooth operations.Ensure vendors fulfill their contractual obligations by monitoring performance and addressing any issues that arise.

Determining clients' needs and suggesting suitable travel packages. Organizing flights from beginning to end, including tickets, amending, and cancellations. Supplying travelers with pertinent information and useful travel/holiday materials.

The responsibilities included building and executing social media strategies, Answering customers' questions, solving angry users' problems and changing them to good customer experience, optimizing company pages on various platforms, moderating user-generated content, analyzing social data, and collaborating with other departments to manage reputation and coordinate actions.

The job role was answering customers' inquiries via Chat channel, providing the right information, and making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.