Operations Supervisor
Current- Checking the satisfaction rate for the team daily - Monitoring the unsatisfied cases daily to check if the root cause is related to the team or the business-Lead a team that contain 20 agents. - Arrange workshops to share all issues we have with the team to avoid repeating them.- Mentoring all the team members daily to be sure that the workshop is effective and to know every team member his weakness and excellent points.- checking agent's numbers in the daily performance sheets regularly - Meeting with the top management weekly to report the weekly achievement, and discuss all the support needed from the other departments-Preparing performance reports regularly (weekly, monthly, annually)- Empower team members with skills to improve their confidence, product knowledge, and communication skills.On a daily basis check our metrics and targets, especially the metric of customer satisfaction, and deliver the importance of it to our agents- Ensure that company goals and objectives are being met by each employee.-Trying to solve the environmental problems and deliver them to the HR Team to manage to solve it- Working with other supervisors and management team members to support agents in order to gain customer satisfaction.- Helping teams to build the necessary skills and knowledge. - Motivate the team by trying to create an environment that inspires them to achieve organizational goals. - Conducting training of team members by cooperating with other departments to maximize the agent's potential.- Contributing to the growth of the company through a successful team.
