Summary:Sales Professionals need to stay in touch with the customers even after the deal. Never ignore customers calls to help to install, maintain and operate a products, It generates loyal customers believing in the brand and get associated with the organization for a longer duration.Responsibilities & Duties Include:• Organization and management of after sales teams on a daily basis, to ensure that they are fully aware of their daily work schedule and that routes are cost efficient in terms of time.• Arranging after sales appointments and allocating appropriately. • Printing, filing and posting of installation date letters, invoices and satisfaction sheets for new contracts.• Direct, develop and control resources with the object to achieve a high level of customer satisfaction.• Direct, develop and control the sale of After Sales products to internal and external customers working with other Departments, within the Company, including sales and maintenance After Sales.• Development After Sales network to supply all customers operating products, including working After Sales to implement and maintain dealer contracts, operating standards and structures.• Making courtesy calls to customers following the daily installations.

1) Products knowledge and merchandising.2) Deal with all issues related to service/complaint.3) Help Customer Care agents and development the performance.4) Understand the full customer experience dimensions.5) Ensure to meet customers’ expectations and requirements.6) Build and maintains excellent customer relationships.7) Help the supervisor to manage the floor and monitor the agents and evaluate.

1) Help and guide agents with queries, and utilize the time.2) Collaborate with agents and coaches on a daily basis to define requirements, processes.3) Carry out all customer operational requests in accordance with their instructions and in accordance to the company policies.4) Assist with other miscellaneous duties as required by coaches or Managers.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution