Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses. • Document claims through active listening and use of data to summarize liability decisions.• Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner.• Negotiate claim settlements with customers in accordance with business unit standard methodologies.• Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

• Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses. • Document claims through active listening and use of data to summarize liability decisions.• Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner.• Negotiate claim settlements with customers in accordance with business unit standard methodologies.• Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

ALLSTATE INSURANCE - March 2019 - PresentChandler, AZRepresented Casualty Claims Service Specialist • Investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards • Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

● Design and create individual and group fitness plans ● Work with clients to develop personal fitness goals ● Developed individualized fitness plans including cardio and weight training ● Maintained peak physical condition to better serve and motivate clients ● Worked one on one with clients to help modify exercises for maximum benefit and safety ● Completed individual comprehensive fitness assessments ● Explained ways to measure exercise intensity for the best results ● Helped clients of all ages and fitness levels improve health and wellbeing

• Ability to analyze and assess, procedures and problems in a call center environment; conducts analysis and communicates results/trends to employees/leadership• Coordinate with various leadership/employees to supply results/trends and responsible for the implementation and maintenance of guidelines and procedures as they relate to Personal Lines Fire Quality Control business processes, also serves as a contact and technical resource for associates. Provides guidance in analyzing, investigating and resolving process issues/improvements • Work independently and as part of a project team to coordinate quality development and determine project scope and limitations while still meeting organizational data needs and deadlines.• Coach and develop associates, implement and administer standards, policies and procedures. Coordinate and implement quality changes, assessment of issuance and coverage changes to improve business practices. Communicate results to associates/leadership

• Complete special projects by clarifying project objectives; set timetables and schedules to meet deadlines; conducted research; developed and organized information.• Assisted in creating and developing employee training programs, personnel policies & procedures and website updates.• Process confidential application requests, updated/ maintained policy programs; works with accounting on resolving complex issues.• Coordinate unit workflow, quality audits and self-surveys; serves as a technical resource regarding procedures, training and resource materials • Cross trained in Fire Claims, Auto Claims and SIU Claims

● Develop and teach students about the game of football ● Design each practice to match the skills and learning levels for each student ● Facilitated fitness programs aimed at improving stamina and strength ● Mentor students on life skills

● Develop and teach students about the game of football ● Design each practice to match the skills and learning levels for each student ● Facilitated fitness programs aimed at improving stamina and strength ● Mentor students on life skills