• Handling all personnel issues for the national and expatriates’ staff • Maintaining all document control systems• Organizing the payroll & time sheets.• Ensuring that all human resources activities and external relations are in line with company’s values, policies, guidelines and procedures • Ensuring the availability and recruitment of qualified human resources, as required by the business• Ensuring the definition and update of career paths and succession plans aimed at developing human resources assets as well as maintaining a high motivational level. • Ensuring the management of an effective payroll system compliant with applicable laws and labor regulation • Dealing with the labour Ministry & managing the labor office requires on regular basis. • Monitoring the social insurance procedures & the social insurance office inspection. • Supporting the legal department to issue the plant’s licenses as laws. • Managing all the administration facilities security, fleet, uniforms and meals• Managing the drafting Human Resources Budget & controlling the labour cost according law, regulation & company policies. • Maintaining employment records, Personnel affairs & employees filing & following up as labour law. • Managing the hiring procedures, the contracts renewal of employee's process & end of the service procedures according with laws. • Managing the time attendance cycle, annual leave, absence of employees, control of Overtime according with law, regulation, company policies. • Managing the monthly payroll reports ensuring the respect of all the applicable rules, regulation, laws. • Issuing on regular basis & updating all the human resources reports (headcount, turnover, transfers, organization, … • Managing & monitoring the medical control & the health of the employees with the applicable laws & company rules (Government-private).

• Ensuring that all human resources activities and external relations are in line with company’s values, policies, guidelines and procedures • Contributing to the development of the strategic plan and annual budget for human resources • Ensuring the availability and recruitment of qualified human resources, as required by the business• Ensuring the development of the competences of the company human resources through an appropriate training and development program • Ensuring the definition and update of career paths and succession plans aimed at developing human resources assets as well as maintaining a high motivational level. • Supporting the development of a management style able to promote a culture of excellent and positive work environment, while attracting the best resources available in the market. • Ensuring the management of an effective payroll system compliant with applicable laws and labor regulation • Dealing with the labor Ministry & managing the labor office requires on regular basis. • Monitoring the social insurance procedures & the social insurance office inspection. • Supporting the legal department to issue the plant’s licenses as laws. • Dealing with the Union for all the issues at the company & working to have appropriate relation with the union & employees. • Managing all the administration facilities security, fleet, uniforms and meals• Build Salary Structure (Job Family with Grading System), and applying with Employees' salaries and packages.• Managing the drafting Human Resources Budget & controlling the labor cost according law, regulation & company policies.

• Handling all personnel issues for the national and expatriates’ staff • Maintaining all document control systems• Organizing the payroll & time sheets.• Monitor social security and inspection procedures

• Answer incoming calls and respond to customer’s emails• Management and resolve customer complaints• Sell products and place customer orders in the computer system• Identify and escalate issues to supervisors• Provide product and service information to customers• Research required information using available resources• Research, identify, and resolve customer complaints using applicable software• Process orders, forms, and application• Route calls to appropriate resources• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls• Follow up customer calls where necessary• Complete call logs and reports• Other duties as assigned