• Effectively manages team members, including technicians and advisers, to ensure team objectives and sales goals are being carried out• Displays extensive working knowledge of industry standards and practices, including product details and company services offered• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up selling products and services and taking care of any customer concerns or complaints quickly and professionally• Assists with or performs administrative tasks• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency• Resolves service desk problems and improves current service desk methods to increase productivity and customer service• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job

responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. They supervise technicians’ performance and arrange training programs to keep the team’s skills up to date. Managers prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible. They also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department Completes operational requirements by scheduling and assigning employees; following up on work results.I supervise the installation of the 2 post and 4 post lifting jacks and wheel alignment and wheel balancer and make the maintains for all workshop Tools and device and give the technicians training how to use

as service adviser : keep customer’s satisfaction excellent and give them the perfect service explaining all technical details professionally and keep the service target in the goal. manage the time and manage the appointment for customers. Marketing service campaigns and follow-up with customer as assistant service manager : responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. They supervise technicians’ performance and arrange training programs to keep the team’s skills up to date. Managers prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible. They also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department Completes operational requirements by scheduling and assigning employees; following up on work results.I supervise the installation of the 2 post and 4 post lifting jacks and wheel alignment and wheel balance and make the maintains for all workshop Tools and device and give the technicians training how to use