• Manage all sales channels such as website, Grab, Shopee and other partner brands websites and to Further expand online sales presence. • Manage and monitor daily orders and sale functions to Process, pack and arrange orders from all sales channels.• Manages all incoming customer complaints, issues return, and cancelled and provide with an high level customer service experience. • Manages all new product listing in all sales channels and to ensure data are accurate. • Manage all incoming and outgoing stocks are label and store in respective location and to ensure all items are recorded in logistics systems. • liaise with Factories for shipment of product, to ensure products, label, and quantity meet specifications. • Maintain high quality requirements for audits while managing stockroom inventory controls. • Oversees all stock counts and provides management and auditors with reports. • Manage any stock-related initiatives and make sure all stock transfers are recorded. • Work together with the marketing team to ensure promotions are run on a monthly basis and that their mechanics are precis • Assist the marketing team to organize photoshoot with models, making sure the locations, schedule, and other details go as planned. • Oversees the printing of all promotional materials, product boxes, and other products. • Provide partners, new hires, and others with product training• Improve client order packaging to boost productivity and cut costs • Implement improved incoming and outgoing inventory tracking to minimize item loss. • Implemented Ean-code (13) for products to ease the product import, export, and local retail.• Introduce affiliate marketing to increase sales across all channels.• Introduce Membership Points and rewards to increase customer experience and sales. • Implemented better reviewing system to increase reviews from customer and sales. • Implemented New Sales Platform “Tiktok” to increase sales.

Senior Logistics Executive• Spearheaded the logistics teams in managing the turnover time of outgoing and incoming inventories.• Implemented a new logistics system (NAVISION) to manage local/partner inventory, resulting in a 40% improvement in team productivity.• Introduce and executed new systems for tracking outgoing and incoming inventory, which increased the team's efficiency by 35%.• Leaded the DEV Team in the implementation of a New Barcode for inventory which increased the efficiency of the team by 28%.• Developed Monthly/Weekly reports to engage KPI and to increase the productivity level of the team.• Managed vendor/courier negotiations, resulting in a 25% reduction in shipping costs.• Introduce a new delivery vendor to reduce delivery time of inventories by 45% within Klang Valley. • Key Account manager for partners in Singapore and Taiwan.Head Of Collections• Formed a team as well as a comprehensive collection process to manage customers' debt, as well as a guideline for the sales team to follow for new sales.• Introduce new payment options (JomPAY, CURLEC, & Upayme) to better manage customers' payments, resulting in an 11% increase in debt collection.• Developed monthly/weekly reports to engage collections goals to reduce debt rate by 50%.• Introduce new segmentation of debts by creating aging buckets and processes to liaise with it (Automated - SMS/Email Reminders) which led to an increase of debt collection of 46%.• Set up and manage a third-party debt collection agency for debts above 90 days which led to an increase of debt collection rate of 23%.• Manage All legal Issues against the company (Tribunal).

- Handle all inbound call for postpaid customer covering technical support, billing, and data- Cross-sell product and services and suggest plan upgrade - Handle product booking during new phone model launch- Follow up with the service center for product warranty claim. - Great people skills needed to confront people about past-due payments. - Exceptional mathematics skills needed to perform calculations and give estimates.