- Managed customer accounts and customer relationships.- Established relationships with key customers, providing personalized service and support.- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.-Held daily check-ins with team members to set objectives and monitor progress.- Analyzed sales data to identify trends and make recommendations for improvement.- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.- Created and executed strategic sales plan, expanding customer base and extending global reach.- Maintained up-to-date knowledge of industry developments through research activities and networking events.- Established and adjusted selling prices by monitoring costs, competition and supply and demand.- Applied different approaches to changing work demands and to meet sales challenges- Prepared reports to detail variety of market conditions for management- Developed monthly budget plans based on projected expenses related to business development efforts.- Ensured compliance with all applicable laws and regulations pertaining to selling activities.

-Prepared the Merchandising section budget by conducting detailed analysis and preparing data based on historical actuals and future plans.-Developed and implemented merchandising strategies to increase sales and profits.-Implemented category management techniques including assortment planning, shelving optimization and planogram maintenance.-Created visual displays for product lines in accordance with corporate guidelines.-Arranged items in favorable positions and areas of store for optimal sales.-Facilitated the selection of merchandise assortments that maximized customer satisfaction.-Analyzed data related to customer preferences, store performance, and market trends.-Coordinated product sampling programs at various stores to generate consumer interest in featured items.-Monitored inventory levels and reordered products as needed to maintain stock levels.-Developed and implemented allocation strategies to maximize inventory.-Maintained accurate records of inventory levels for all products available through retail outlets.-Conducted research into emerging trends in order to identify new opportunities for growth.-Established strong vendor relationships to maintain and support business.-Established relationships with key retail customers and negotiated advertising placement, display allocation, shelf space and promotional activities.-Conferred with store managers to obtain information about customer needs and preferences.-Provided guidance and support to regional sales teams on best practices for executing promotional activities at store level.-Managed POS materials such as banners, signages and other visual merchandising elements to maximize brand visibility in store environments.- Performed regular audits of stores to ensure compliance with merchandising standards.- Leaded activation programs with partners to improve brand visibility.

-Managed daily operations of the e-commerce platform including order processing, inventory management, returns, refunds, shipping, receiving.-Collaborated with marketing and engineering teams to improve website usability and user experience.-Provided technical support to customers regarding online shopping issues or concerns.-Ensured all products were accurately represented on the website by providing detailed descriptions and images.-Created promotional offers and discounts that increased revenue while optimizing margins.-Maintained a database of customer information such as billing addresses and purchase history.-Created comprehensive reports on key performance metrics such as conversion rates, average order value, cart abandonment rate.-Identified areas of improvement for website design and navigation based on user feedback and analytics data.-Developed processes to ensure accurate fulfillment of orders within specified timelines while maintaining high levels of quality control standards.-Monitored competitor websites to keep up with industry trends and best practices.-Collaborated with developers on prioritizing site defects.-Organized logistics necessary for sales from point of sale to delivery.-Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.-Monitored sales activities to ensure that customers received satisfactory service and quality goods.

-Audited the sales process of the organization with 100% due diligence.-Reconciled account balances between various departments within an organization as part of an overall audit strategy.-Advised management on potential risks associated with proposed changes in pricing structures or payment terms.-Prepared detailed summaries of audit findings that were presented to sales senior management.-Developed and implemented audit processes to ensure accuracy of sales records.-Interacted directly with customers, when necessary, in order to resolve disputes over incorrect invoicing or other matters.-Assisted in developing training materials for new employees on proper techniques for auditing sales transactions.-Conducted internal investigations into suspected cases of fraudulent activities by staff members.-Collaborated with management to develop strategies for improving overall sales performance.-Investigated complaints from customers regarding billing discrepancies or other issues related to their purchases.-Reviewed contracts between company and customers prior to signing off on any agreements.-Performed periodic audits of customer accounts to identify errors or irregularities in pricing and payment terms.-Conferred with company officials about financial and regulatory matters.

-Implemented effective collection strategies for customers while maintaining positive relationships with them.-Researched customer credit history prior to extending credit terms.-Monitored customer account details for non-payments, delayed payments and other irregularities.-Generated monthly aging reports for review by management team.-Performed regular audits of A and R systems and processes in order to detect potential errors or fraud.-Prepared weekly cash flow forecasts based on current A and R balances and projected receipts.-Drafted correspondence regarding overdue payments or other inquiries related to customer accounts receivable balances.-Analyzed customer accounts to identify trends in payment behavior or delinquencies.-Led monthly meetings with Accounts Receivables team members to discuss goals, objectives, and progress towards targets.-Collaborated with external auditors during annual reviews of financial statements related to Accounts Receivable activities.-Provided training to new employees on Accounts Receivable policies and procedures.-Coordinated with sales staff to resolve any discrepancies between invoices and payment records.-Investigated customer disputes in a timely manner and took appropriate action when necessary.-Reviewed financial documents such as invoices to ensure accuracy of billing data.-Supervised a team of 16 Accounts Receivables staff members in the performance of their duties.-Contacted customers by mail concerning past due balances.-Updated receivables by coordinating and monitoring daily sales order processing and bank remittance transactions.-Produced daily and monthly reports for senior management.-Coordinated office workflow to maximize productivity.-Monitored office supply needs with consistent inventory checks and requisition approvals.

-Managed employee records in a timely manner, including new hires, terminations, salary changes.-Verified attendance, hours worked and pay adjustments to post information in designated records.-Processed payroll for up to 1000 employees monthly, ensuring accuracy of pay and deductions.-Resolved payroll discrepancies with employees and other departments.-Resolved payroll discrepancies in a timely fashion by working closely with HR personnel and employees.-Extracted information from payroll system to generate reports for various departments.-Generated payroll reports for management on a regular basis.-Assisted in the preparation of payroll budgets and forecasts.-Generated journal entries for all payroll transactions into the general ledger system.