Ahmed Mohsen Email & Phone Number

Egypt

Cairo, Egypt

Customer Interaction and Support 1. Handled customer communication and support.2. Dealt with complaints from both staff and customers.Team Management1. Monitored team performance.2. Prepared daily updates to help guide the team.3. Created plans for team activities.4. Helped hire and train new staff.5. Kept the team informed about updates from other.

Egypt

1. Customer InteractionInquiries Handling: Respond to customer inquiries via phone, email, live chat, or in person. This includes providing information about travel packages, destinations, travel itineraries, and services.Booking Assistance: Help customers make reservations for flights, hotels, car rentals, tours, and other travel-related.

1. Tour Planning and CoordinationItinerary Planning: Help plan and organize tour itineraries, ensuring they cover major attractions and cater to the interests of the tourists.Coordination: Coordinate with travel agencies, hotels, and transport services to ensure smooth logistics.2. Guided ToursHistorical and Cultural Information: Provide detailed.

Sharm

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general… Show more
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Show less