Ahmed Mo Ibrahim Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Responsibilities:1. provide outstanding pre-and post-sales customer service to increase the sales target and support Canon’s business2. Providing technical support for printers’ hardware and software assigned to Canon standards.3. Taking care of all field customer support activities like installation, Key operator training, Preventive Maintenance and Troubleshooting of digital copiers.4. Growing company revenue by up to 30% by supporting the MPS and sales team.5. Site service engineer @ Saudi Investment Bank6. Install, repair, and diagnose all site's network printers.7. Help desk support for Print/Scan/Copy issues using a ticket tracking system.8. Monitoring and managing a secure print system dashboard.9. Providing an active directory and managing users’ permission. 10. Performing preventive maintenance processes to avoid equipment failures.11. Control and observe of site's supplies and consumables.12. Support production printers for customer bank statement printing.13. Submit reports, on all support activities defined and required such as service and status reports.14. Resolving 90% of all technical trouble issue tickets without escalation to the supervisor.

Riyadh,Saudi Arabia

Jeraisy Company is the authorized dealer in Saudi Arabia for Kyocera, Ricoh and Develop (Konica Minolta family) copiers.Responsibilities:1. Perform copier machine modification and software upgrades/maintenance2. Taking care of all field customer support activities like installation, Key operator training, Preventive Maintenance and Troubleshooting of digital copiers.3. Verify copier equipment functioning by completing test initiatives and final adjustments.4. Site Senior engineer @ Saudi Investment Bank.5. Providing technical support services for more than 1000 diverse users.6. Performing to maintain the outstanding record of technical support service, resolving 80% of all trouble tickets without escalation to the supervisor.7. Monitor, log and track all phases of help desk technical support for head office and 50 bank branches.

Riyadh,Saudi Arabia

Responsibilities:1. Write and dispatch email marketing campaigns.2. Create and upload content and images for the establishment's website.3. Research new online media opportunities that may benefit the business.4. Develop and integrate content marketing strategies.

Dammam,Saudi Arabia

Responsibilities:1- Providing all field customer technical support activities like installation, Key operator training, Preventive Maintenance and Troubleshooting of analogue and digital copiers.2- Diagnose and repair Canon copiers reconditioned machines.3-Maintain assigned field stock and parts inventory.

Suez,Egypt.

• Diagnose and repair canon copiers reconditioned machines .• Providing all field customer technical support .• Maintain assigned field stock and parts inventory .. selling canon copiers reconditioned machines .