As an Operations Manager, I oversee the daily activities of a thriving e-commerce enterprise, managing crucial aspects such as customer service, inventory control, and logistics coordination across 5 fulfillment centers within the GCC region.Key Achievements: Optimized Operational Efficiency: Strategically revamped and streamlined existing processes, significantly expediting the fulfillment procedures and contributing to a more efficient workflow. Enhanced Customer… Show more As an Operations Manager, I oversee the daily activities of a thriving e-commerce enterprise, managing crucial aspects such as customer service, inventory control, and logistics coordination across 5 fulfillment centers within the GCC region.Key Achievements: Optimized Operational Efficiency: Strategically revamped and streamlined existing processes, significantly expediting the fulfillment procedures and contributing to a more efficient workflow. Enhanced Customer Satisfaction: Successfully reduced customer complaints from a noteworthy 18% to an impressive 5%, ensuring an elevated and consistent customer experience. Cost Reduction: Implemented innovative shipping alternatives, resulting in a commendable 20% reduction in customs-related expenses. Establishment of SOPs and KPIs: Developed comprehensive Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs), providing a structured framework that aligns with operational goals and drives continuous improvement. Innovative Technological Solutions: Pioneered the creation of a driver app and a fleet management system, effectively monitoring and optimizing transportation performance, thus contributing to enhanced overall efficiency. Leadership and Team Development: Demonstrated exceptional leadership by orchestrating the upskilling of our existing team members, enabling them to seamlessly assume critical roles, and mitigating the need for high-budget external hiring. Show less

Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.Supporting IT teams to build new technologies that are required by the businessSolving business problems with an IT solution.Investigating business problems and opportunities using root cause analysis.Preparing and update the S.O.P to ensure that the day-to-day operations of a business run smoothly.Prepared the full delivery plan, fleet, and delivery’s… Show more Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.Supporting IT teams to build new technologies that are required by the businessSolving business problems with an IT solution.Investigating business problems and opportunities using root cause analysis.Preparing and update the S.O.P to ensure that the day-to-day operations of a business run smoothly.Prepared the full delivery plan, fleet, and delivery’s equipment. Making sure that all fleet vehicles are operating and maintained in a safe condition and cost effective manner.Taking the lead on technical changes and enhancements to existing processes and systems.Prepared the training materials for technical and customer service training, and make sure that whole team (+300) are maintained and well understand duty requirements.Making sure that order’s quality and service quality are maintained.Conducting annual performance reviews of all staff. Show less

• Start as restaurant manager and developed the catering department in Pink Berry brand.• Planned and added new ideas values to catering department.• Investigating any complaints then taking further action as appropriate if needed.• Effectively managing client relationships – both internal and external.• Working proactively to develop relationships with all employees.• Developing and maintaining the best practice, and Monitoring service standards.• Promoting sales… Show more • Start as restaurant manager and developed the catering department in Pink Berry brand.• Planned and added new ideas values to catering department.• Investigating any complaints then taking further action as appropriate if needed.• Effectively managing client relationships – both internal and external.• Working proactively to develop relationships with all employees.• Developing and maintaining the best practice, and Monitoring service standards.• Promoting sales, service and customer care. Show less

• Efficiently monitoring and managing payroll, budget, and effective costing and resource allocation to Maximize profit opportunities.• Ensure that proper security procedures are in place to protect employees, guests and company assets.• Upholding standards, product quality and cleanliness. • Investigate and resolve complaints concerning food quality and service. • Provide training and recognition to employees at all levels and maintains a team-oriented environment… Show more • Efficiently monitoring and managing payroll, budget, and effective costing and resource allocation to Maximize profit opportunities.• Ensure that proper security procedures are in place to protect employees, guests and company assets.• Upholding standards, product quality and cleanliness. • Investigate and resolve complaints concerning food quality and service. • Provide training and recognition to employees at all levels and maintains a team-oriented environment. • Responsible for forecasting and generating restaurant P&L budget. Show less