Ahmed A. Ali Email and Phone Number

As a Subject Matter Expert, I am responsible for providing exceptional technical support and expertise to clients and team members. My deep understanding of industry-specific software and processes has allowed me to handle complex customer inquiries and provide customized solutions to meet their unique needs. Additionally, I collaborate with team members to improve processes and procedures, ensuring optimal results for both clients and the company. My exceptional communication skills and ability to think creatively enable me to deliver outstanding results and exceed customer expectations consistently. Overall, my dedication to staying up-to-date with the latest industry trends and technologies allows me to thrive in a fast-paced and dynamic work environment, providing top-notch technical support and exceptional customer service to clients and team members,

• maintain, and repair Internet systems.• Diagnosed and resolved technical hardware and software issues.• Resolved 50% of calls with first contact and forwarded escalated calls when necessary.• Used seible to track, resolve, and document help tickets.• Met performance targets by guiding calls with excellent communication skills and adecisive approach.• Accommodated wide-ranging customer experience levels by adjusting technical supportstrategies.• Acting as Team leader in the last 3 months

tasked for marketing and public relations :1- market our billboards to famous companies.2- make deals with company owners to advertise their products through our billboards.3- help follow-up contracts and renew them 4- solve customers problems and complains 5- I planned a strategy to save 50,000 to 100,000 EGP annually.