Ahmed Abbas Moussa Email and Phone Number
Certified Coroprate Governance Expert | Holistic Business Optimization Leader & Talent Management Expert | Strategic OD Partner | Championing Sustainable Growth & Agile Transformation at
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PISC
Ahmed Abbas Moussa's Location
Cairo, Egypt, Egypt
Ahmed Abbas Moussa's Contact Details
Ahmed Abbas Moussa work email
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Ahmed Abbas Moussa personal email
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About Ahmed Abbas Moussa
🌟 Welcome to my LinkedIn profile! I'm Ahmed Abbas, CEO & Founder of PISC Consulting—Your Partner in Building a Sustainable and Thriving Future.At PISC Consulting, we are not just consultants; we are your partners in transforming vision into value. With a storied career spanning diverse sectors—from insurance to NGOs and beyond—I bring a wealth of expertise to our mission of enhancing organizational effectiveness through sustainable growth strategies.🔹 What We Do:We specialize in creating robust governance frameworks, streamlining procedures, enhancing performance, and building capacity. Our holistic approach ensures that every facet of your organization is aligned with its strategic objectives, making your business not only a market competitor but a market leader.🔹 Our Philosophy:Every organization has unique challenges and potential. We start by understanding your core values and goals, then tailor our solutions to fit your needs, ensuring flexibility and sustainability. This involves a deep dive into your processes, identifying improvement areas, and implementing actionable solutions with a lasting impact.🔹 Why Choose Us:Unparalleled Expertise: Our team's extensive experience across various industries translates into bespoke solutions that precisely fit your requirements.Strategic Partnerships: We leverage a network of trusted collaborators to ensure we bring the best to your projects.Data-Driven Insights: Our approaches are forged in the latest advancements in organizational development, ensuring you stay ahead of the curve.Customization: We recognize that one size does not fit all. Our services are tailored to align with your budget and organizational capabilities.Empowerment Through Knowledge: We prioritize the transfer of knowledge to your team, ensuring skills and expertise are retained and nurtured within your organization.🌍 Global Reach, Local Impact:Whether consulting internationally or empowering local teams, I ensure that our solutions are culturally sensitive and globally informed, offering both breadth and depth in our consultancy services.🔗 Connect with me to discuss how we can elevate your organization's performance and prepare it for a future where change is the only constant. Let's make your organizational goals a reality!
Ahmed Abbas Moussa's Current Company Details
Pisc
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Certified Coroprate Governance Expert | Holistic Business Optimization Leader & Talent Management Expert | Strategic OD Partner | Championing Sustainable Growth & Agile Transformation
Ahmed Abbas Moussa Work Experience Details
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Ceo And FounderPisc Feb 2024 - PresentCairo, Egypt
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Business Process Improvement ConsultantAlmentor Nov 2023 - Mar 2024Cairo, Egypt• Develop project plans for knowledge management initiatives, outlining timelines, milestones, and resources.• Design strategies for optimizing learning management systems (LMS) acquisition, management, and development.• Stay informed about industry best practices and emerging technologies related to LMS, recommending updates.• Align knowledge management projects with organizational goals and standards with the PMO Director.• Assist in developing and implementing project management processes and methodologies.• Act as a trusted advisor, understanding client needs and providing strategic recommendations.• Conduct consultations to gather client requirements, ensuring alignment with knowledge management best practices.• Analyze and optimize the learner experience through improvements in content delivery, accessibility, and engagement.• Utilize feedback mechanisms to continuously enhance the quality of learning experiences.• Provide guidance to project managers in the knowledge management domain, ensuring successful execution.• Conduct regular project reviews to assess progress, identify risks, and implement corrective actions.• Collaborate with sales and marketing teams to optimize B2B and B2C service journeys for seamless onboarding.• Implement strategies to enhance customer satisfaction and retention.• Develop and implement standardized processes and policies for knowledge management projects, ensuring consistency and compliance.• Stay informed about industry regulations and compliance standards relevant to e-learning and knowledge management.• Identify continuous improvement opportunities, fostering a culture of innovation.• Conduct evaluations to measure the success of implemented improvements and adjust strategies.• Collaborate with cross-functional teams, including instructional designers, content creators, and technology specialists.• Foster a collaborative and innovative environment encouraging knowledge sharing and cross-functional expertise. -
Adjunct InstructorInformation Technology Institute (Iti) Aug 2022 - Mar 2024Egypt•Deliver comprehensive instruction on Meta-Learning principles, emphasizing the understanding and application of strategies for efficient learning.•Design and facilitate learning processes that optimize the acquisition, retention, and application of knowledge.•Instruct participants in effective knowledge management practices, covering topics such as knowledge creation, organization, sharing, and application within organizational settings.•Develop and implement learning journeys tailored to diverse learner needs, ensuring a cohesive and effective educational experience.•Focus on enhancing the learner’s experience by incorporating innovative and engaging teaching methodologies. Strive to create an interactive and participatory learning environment.•Guide participants in understanding the principles of building and sustaining learning organizations. Emphasize the integration of learning into organizational culture and processes.•Instruct on the practical implementation of Learning Management Systems (LMS) from non-technical perspectives, emphasizing user-friendly approaches and optimizing learning outcomes.•Develop and implement assessment strategies to evaluate participants' understanding and application of Meta-Learning, learning processes, knowledge management, and other related concepts.•Contribute to the development and enhancement of curricula for learning and knowledge management courses, ensuring alignment with industry best practices.•Monitor and evaluate the effectiveness of teaching methodologies, incorporating feedback and making continuous improvements to enhance the overall learning experience. -
Organizational Development ManagerSalama Takaful Insurance - Egypt Sep 2022 - Sep 2023Cairo, Egypt•Led comprehensive end-to-end process improvement initiatives, consistently achieving significant enhancements in operational efficiency and productivity within the realm of knowledge management.•Developed and implemented robust performance management programs tailored to knowledge management projects, aligning employee goals with organizational objectives, and fostering a high-performance culture specific to the knowledge domain.•Spearheaded initiatives to transform the organizational culture into a sustained learning environment, emphasizing continuous knowledge management, learning, and development.•Streamlined processes specifically designed for knowledge management projects to achieve notable improvements in workflow efficiency and overall productivity, thereby driving organizational success in the knowledge domain.•Implemented innovative learning management approaches to enhance knowledge workers' skills, contributing directly to organizational growth and profitability within knowledge management initiatives.•Championed culture transformation initiatives in the knowledge management context, successfully instilling a sense of collaboration and engagement within the organizational culture, fostering a more unified and productive knowledge workforce.•Demonstrated exceptional sensitivity and effectiveness in managing post-accusation healing initiatives related to knowledge management, resolving workplace issues with skill and professionalism, and restoring a harmonious and supportive work environment in the knowledge project setting.•Served as a trusted advisor to the CEO, providing strategic guidance and support in navigating complex challenges specific to knowledge management, fostering innovation, and driving transformative change toward becoming a sustained learning organization. -
Innovation, Knowledge, And Organizational Change Project ConsultantConfidential Sep 2021 - Aug 2022Al Qasim, Saudi Arabia•Spearheaded the development and execution of innovative strategies within the knowledge management framework to propel organizational goals.•Designed strategic frameworks tailored specifically to the knowledge management context, with a focus on enhancing the overall innovation landscape within Qassim Health Cluster's knowledge initiatives.•Engineered and implemented process enhancements, actively contributing to the continual improvement of organizational efficiency, with a specialized emphasis on knowledge management practices.•Collaborated with cross-functional teams to identify and address bottlenecks in knowledge and innovation management, streamlining processes across the organization.•Led the creation of a comprehensive culture transformation plan within the knowledge management spectrum, fostering an environment conducive to innovation and continuous improvement in knowledge-intensive projects.•Initiated and supported cultural shifts within knowledge and innovation management, emphasizing creativity, adaptability, and a forward-thinking mindset specific to the knowledge domain.•Conducted thorough reviews of existing innovation processes within the context of knowledge management, meticulously identifying areas for refinement and optimization.•Implemented changes based on insights gained from knowledge management reviews, ensuring alignment with organizational objectives in the knowledge-intensive landscape, including meta-learning strategies to enhance overall adaptability and innovation. -
Process Improvement ConsultantEtisalat Egypt Sep 2021 - Feb 2022Cairo, Egypt• Spearheaded the development and implementation of a comprehensive quality gates framework, establishing acceptance processes and criteria for each project activity.• Conducted end-to-end process monitoring and audits to ensure strict adherence to internal and external standards, implementing corrective measures for enhanced efficiency and compliance.• Collaborated with the Quality Assurance, Project Management Office, and Senior Management teams to improve and implement annual planning processes, fostering a strategic, participative, and conclusive planning approach.• Provided crucial support to Project Managers in defining project scopes, emphasizing clarity and precision in defining quality, time, and cost measures.• Designed and implemented a robust process for collecting technical and business requirements, defining Key Performance Indicators , and metrics for customer experience and satisfaction.• Actively engaged in continuous improvement initiatives, collaborating with cross-functional teams to identify and implement innovative solutions for process optimization.• Fostered strong collaboration with stakeholders to align project goals with organizational objectives, maintaining open communication, and addressing concerns promptly.• Maintained meticulous documentation of processes, improvements, and key project milestones, producing regular reports to communicate project progress and identify areas for enhancement. -
Development And Capacity Building ManagerMisr El Kheir Foundation Mek Nov 2014 - Sep 2021Cairo, Egypt• Led a transformative knowledge management initiative, achieving a 98.6% increase in customer satisfaction, a 26% boost in loyalty, and a 25% reduction in annual costs.• Implemented COPC® standards, contributing 19% to overall revenue with an exceptional 135% achievement in knowledge management.• Oversaw a mega project with 145 team members, achieving a 76% growth in annual income. Implemented measures resulting in a 60% reduction in service cycle time, a 10% churn rate reduction, and a 52% ROI in knowledge-intensive projects.• Led special projects, including the COVID disaster recovery initiative and seasonal projects, showcasing adaptability and strategic acumen in challenging knowledge-based scenarios.• Restructured departments, incorporating knowledge management principles and achieving significant improvements in efficiency and performance.• Developed and implemented an MS SharePoint-based Learning Management System (LMS) to enhance training programs and facilitate continuous knowledge transfer.• Evaluated HR outsourcing providers, overseeing workforce management, talent acquisition, talent management, and quality assurance within the knowledge management spectrum.• Supervised Recruitment, Learning & Development, and Performance Management functions, ensuring optimal workforce development aligned with knowledge-intensive projects.• Championed strategic initiatives, including the Competency model and Performance Management System, tailoring projects for organizational enhancement in knowledge-based operations.• Revitalized Training, Development, and Knowledge Transfer processes to align with evolving industry standards in the knowledge-intensive landscape.• Conducted needs assessments, enhancing employee job performance in the context of knowledge-intensive projects.• Formulated comprehensive HR Policies and Procedures specific to knowledge management practices with the HR Director and Personnel Manager. -
Organizational Effectiveness Section HeadMisr El Kheir Foundation Mek Feb 2013 - Oct 2014Egypt•Collaborated in the co-authorship of 47 Policies and Process Manuals, strategically aligning departmental activities with organizational objectives. This initiative resulted in a notable 40% reduction in operational costs and a 15% decrease in service delivery time.•Guided cross-functional teams in implementing revitalized strategies and models, overcoming resistance to change, and fostering a 28% increase in employee satisfaction.•Pioneered the establishment of the Volunteers Management Department, successfully increasing the number of active volunteers to 1025. This initiative significantly reduced the cost of temporary labor by 75% and introduced the concept of internal volunteering.•Implemented rigorous data control measures, introducing fool-proofing and loss prevention procedures that led to a remarkable 90% reduction in incidents.•Investigated and resolved escalated complaints from employees, key customers, and key providers through field visits, case studies, and in-depth analysis.
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Workforce Management ManagerWasla Contact Center Jan 2011 - Jan 2013EgyptEstablished the department at a critical time to handle the call center's operational tasks, such as forecasting, scheduling, and assuring adequate personnel levels to satisfy service and productivity targets. Implementing call center projects, managing utilization patterns, and recommending operational improvements•Successfully managed a team of 17 employees, overseeing Forecasting, Staffing, Scheduling, Real-Time Management, and Performance Management functions. Awarded COPC® Certification, elevating corporate value and surpassing competitors.•Designed and implemented effective staffing and scheduling plans, achieving an 89% utilization rate, a 17% increase in Occupancy, a 15% boost in Service level, and maintaining an Abandonment Rate under 5%.•Revamped scheduling rules and leave plans, resulting in a 25% improvement in employee satisfaction, a 30% reduction in the cost of attrition, and maximized Adherence to 99%.•Developed and programmed a customized Excel-based Workforce Management system, saving approximately 1.3 million EGP annually.•Provided consultation and education to clients on industry best practices and COPC® standards, elevating client satisfaction to +95%.•Defined and conveyed Problem Solving and Continuous Improvement approaches, implementing the Six Sigma DMAIC approach. Coached managers and supervisors during the implementation phase.•Partnered with the Business Development department in preparing, reviewing, and negotiating proposals to acquire, retain, and upscale clients. -
Customer Service Advisor - B.Tech AccountWasla Contact Center Aug 2007 - Dec 2010Cairo, Egypt1. Developed a training program that shortened the learning curve from 9 to 3 weeks.2. Coached employees on Sales and objection handling techniques, which boosted Sales by 15%, Customer Satisfaction by 23%, and reduced customer complaints by 40%.3. Established Knowledge Base to assist agents with knowledge and processes, enhanced information accuracy by 10%.
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Direct Sales RepresentativeAdawliah Electronics Jan 2006 - Aug 2007Cairo, Egypt1. Conducted cold calls and knocked on doors with potential customers to raise awareness and identify needs, achieved 100% of target.2. Presented sales proposals to prospective buyers, demonstrated product features, closed deals, and filled out and submitted order forms for processing, and followed up with the relevant departments to ensure cycle completion and Customer Satisfaction.3. Maintained customer relationships to ensure loyalty and retention, which included conducting reactivation calls and visits to shrined customers.
Ahmed Abbas Moussa Skills
Performance Management
Training
Team Management
Team Leadership
Call Centers
Leadership
Analysis
Customer Satisfaction
Teamwork
Management
Project Planning
Time Management
Process Improvement
Business Process Improvement
Quality Assurance
Coaching
Customer Experience
Outsourcing
Negotiation
Team Building
Call Center
Strategy
Six Sigma
Workforce Planning
Recruiting
Contact Centers
Copc Registered Coordinator
Copc
Performance Appraisal
Job Descriptions
Microsoft Office
Strategic Planning
Human Resources
Problem Solving
Project Management
Data Analysis
Forecasting
Cross Functional Team Leadership
Sales
Statistics
Supervisory Skills
Process Optimization
Workforce Management
Planning
Excel
Employee Relations
Analytics
Bpo
Business Development
Business Planning
Ahmed Abbas Moussa Education Details
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Very Good -
Psychology
Frequently Asked Questions about Ahmed Abbas Moussa
What company does Ahmed Abbas Moussa work for?
Ahmed Abbas Moussa works for Pisc
What is Ahmed Abbas Moussa's role at the current company?
Ahmed Abbas Moussa's current role is Certified Coroprate Governance Expert | Holistic Business Optimization Leader & Talent Management Expert | Strategic OD Partner | Championing Sustainable Growth & Agile Transformation.
What is Ahmed Abbas Moussa's email address?
Ahmed Abbas Moussa's email address is ah****@****sla.com
What schools did Ahmed Abbas Moussa attend?
Ahmed Abbas Moussa attended Eslsca, Cairo University, Ain Shams University.
What are some of Ahmed Abbas Moussa's interests?
Ahmed Abbas Moussa has interest in New And Quality Standards, Reading, Children, Environment, Writing Essays, Advanced Problem Solving Methods, Human Rights, Civil Rights And Social Action, Tennis And Football, Quality Assurance And Control.
What skills is Ahmed Abbas Moussa known for?
Ahmed Abbas Moussa has skills like Performance Management, Training, Team Management, Team Leadership, Call Centers, Leadership, Analysis, Customer Satisfaction, Teamwork, Management, Project Planning, Time Management.
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