o Managing Customer Engagement activities.o Partner with the business to align IT strategies and maximize the value of technology investments.o Assess technologies and design technical architectures to increase business agility and manage complexityo Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.o IT supplier management (selection, performance review and maintain relations). Implementation of measurements to improve supplier’s performance.o Provide outsource management support to Customer Head of IT, advice and direction to IT administrator (Help Desk functions).

o Presenting company solutions value proposition to customers and partners.o Attend Awareness / Discovery sessions.o Understand the customer's high-level business challenges.o Match vendor's solutions to customer's business and technical requirements.o Sell professional services consistently as part of a total solution.o Build and leverage strong partner relationships.o Identify new customer projects for company solutions.o Presenting company, strategy and products roadmap to executives and technical management.

o ISA Administratoro Exchange Administratoro Active Directory Administrator o Responsible for supervision of help desk team.o Project management by allocating budgets and application timelines per project; associated to the addition of hardware and software maintenance.o Select Qualified Suppliers for IT Purchases and deal with them.o Review and Re-issue support contracts and SLAs with suppliers.o Monitor applications and systems for current performance and potential issues.o Decreasing system downtime and creating standby plans for the operations.