Introduced two products in the first year and support the company's market penetration and vision. Develop product strategy and implement marketing plans to support product launches. Lead product development process, manage budgets, and mentor product management teams. Conduct market research and analysis; monitor and analyze key performance indicators (KPIs). Conduct user testing and performance evaluations; Communicate with stakeholders and gather user feedback to inform product decisions. Lead the agile change mindset in the company. Stay up-to-date with industry trends and best practices in product management. Support other departments, such as supporting sales and marketing teams on product-related matters.• Championed launch of a CRM's product in law field at Saudi Arabia market, which underwent successful testing by 100 users.• Launched a contract management platform and mobile app for the Saudi market that help people mangage their legal contract easily and acceissable everyware/ anytime.• Established a highly effective product team, resulting in 60% boost in product development productivity.• Implemented product roadmap, resulting in 25% enhancement in timely product deliveries.• Identified client pain points and drove product improvements, resulting in 50% surge in client satisfaction.• Led strategic planning sessions, leading to substantial 50% increase in company-wide alignment.• Reduced on-time product delivery by 25%, while enhancing operational efficiency.

Introduced three products in the initial nine months and support the company's market penetration. Develop product strategy and implement marketing plans to support product launches. Lead product development process, manage budgets, and mentor product management teams. Conduct market research and analysis; monitor and analyze key performance indicators (KPIs). Conduct user testing and performance evaluations; Communicate with stakeholders and gather user feedback to inform product decisions. Build and maintain relationships with external partners and vendors. Participate in agile meetings, industry events, conferences, and networking opportunities. Stay up-to-date with industry trends and best practices in product management. Support other departments, such as supporting sales and marketing teams on product-related matters.• Championed launch of a healthcare ecosystem product, which underwent successful testing by 1K+ users.• Established a highly effective product team of five members, resulting in 50% boost in product development productivity.• Overhauled marketplace among pharmacies and pharmaceutical companies, resulting in ~EGP 48M sales within a year.• Implemented product roadmap, resulting in 20% enhancement in timely product deliveries.• Identified client pain points and drove product improvements, resulting in 50% surge in client satisfaction.• Led strategic planning sessions, leading to substantial 40% increase in company-wide alignment.Reduced on-time product delivery by 25%, while enhancing operational efficiency.

Identified customer demands that played a pivotal role in introducing groundbreaking products. Executed in-depth market research and developed strategic plans, while ensuring alignment between product objectives and company's overarching vision. Led the entire product development process and executed a highly effective product strategy. Conducted user testing, market research, and analysis. Monitored and analyzed key performance indicators (KPIs). Managed product backlog and write user stories. Arranged meetings, retrospectives, and planning sessions. Organized the investment process and gathered user feedback to drive product enhancements and improvements. Cultivated and nurtured relationships with external partners, vendors, stakeholders, and customers via exceptional communication. Actively participated in industry events, conferences, and networking opportunities. Provided comprehensive support to various departments and assisted sales and marketing teams on product-related matters.• Increased customer base by 20% through local collaborations and global partnerships.• Minimized time-to-market for new product releases by 25% via product development optimization.

Collected invaluable customer feedback, culminating in the execution of 15 long-awaited product features. Oversaw the product development process with precision. Provided invaluable support in market research and analysis. Cultivated strong relations with stakeholders and customers via effective communication. Managed product backlog and crafted compelling user stories. Engaged in industry events, conferences, and networking opportunities. Provided support to other departments, especially in assisting sales teams with product-related matters. Actively participated in agile meetings, including standup meetings, retrospectives, and planning sessions.• Organized product backlog and facilitated delivery of 10 high-impact features that boosted client retention by 15%.• Mentored and steered the value team to improve their expertise and elevate client interactions by 20%.• Created the company's strategic plan, culminating in a remarkable 30% upswing in annual revenue.

Oversaw and mentored customer-facing support teams, including customer service agents and onboarding staff. Offered progress updates to Chief Executive Officer about highlighting notable accomplishments and client success metrics. Established and monitored retention objectives. Implemented key milestones for clients and employees to strive for streamlining workflow. Conducted regular customer meetings to address their needs. Provided valuable support to customers in setting up programs and navigating software applications. Delivered comprehensive reports on actual customer experience to the delivery team. Assessed customer complaints and concerns, while enhancing overall customer experience. Contributed to the development of training and educational materials for the team.• Demonstrated proficiency in upselling services and products, while maintaining brand integrity.• Led a team that attained 95% client satisfaction rate by providing tailored support and excellent service.• Managed profiles for 400 real estate customers and achieved 10% rise in repeat business.• Conducted comprehensive analysis of clients’ feedback, leading to effective resolution of 90% of reported matters.

Compiled reports about market requirements that played a pivotal role in shaping impactful product updates. Facilitated onboarding and training of customers. Provided support to the customer service team. Monitored customer adoption rates and tracked customer satisfaction. Actively contributed to the development of training and educational resources. Acted as secondary point of contact for customer complaints and concerns.• On-boarded 300 companies onto the Nozol CRM platform, leading to 50% surge in user adoption.• Provided training to 3K+ users, resulting in 85% proficiency rate with product's features.• Promptly addressed customer issues and attained an outstanding 95% satisfaction rate.

Offered crucial front-line support and ensuring a seamless customer experience with exceptional responsiveness. Managed customer inquiries and resolved complaints with focus on exceptional service. Achieved and maintained high levels of customer satisfaction through proactive engagement. Documented customer information in the CRM system. Consistently delivered precise information and effective solutions to customers. Executed additional responsibilities as assigned by management.• Managed an average of 700 customer queries per month while maintaining 90% success rate in resolving issues.• Provided essential support and guidance to a team of 12 members throughout our endeavors.

Coordinated various aspects of print production to deliver high-quality materials. Oversaw multiple projects simultaneously from concept to completion. Collaborated with external vendors to obtain competitive quotes and negotiate contracts. Maintained strict quality control standards, conducted press checks, and inspected final prints to meet company's and clients' expectations.• Managed 300 accounts, and got a 20% reduction in production costs.• Executed indoor and outdoor campaigns, to increase 15% of client satisfaction.

• Delivered over 1000 print products with 92% of customer satisfaction.• Discovered alternative providers, and decreased the cost by 20%.