Ahmed Abou Hamed Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Decreasing the number of software installation tickets and support calls for MAC users by 70% by availing updated versions of white-listed software in the self-service portal.• Decreasing the provisioning time for apple devices by 90% by implementing zero-touch deployment. • Improving the visibility over the endpoints by Providing periodic and on-demand reports (hardware, software, and compliance).• Act as a project manager for infrastructure-related projects in SDG that needs coordination between vendors, SDG's internal departments, and other contractors.• Follow SDG’s PMO guidelines through the different stages of the project.• Follow SDG change request process before applying and changes to staging or production systems.• Manage Code-42/ CrashPlan backup solution .• Enroll testing devices in Apple Beta Software Program to test the upcoming OS and work with third-party software vendors to get the compatible versions once the new OS got released.• Manage on-premise JAMF Pro server and distribution point server (certificate renewal, MySQL administration, Jamf Pro Upgrades, JAMF DB backup,..etc)• Manage SCCM Roll out and patching of software and windows OS.• Manage the rollout of newly introduced systems including (impact analysis, testing, implementation, …etc) such as BitLocker, Trendmicro apex-one, Zscaler, and others.• Write scripts and design complex workflows for rolling out and upgrading software and OS with minimum interaction and interruption to the users.Projects:• Project manager: Office relocation infrastructure project.• Project manager: 7th Floor infrastructure project.• Project manager: MAC as Choice (JAMF) project.

Al Obour City

• Branch Domain Administrator (DHCP, DNS, Active Directory, File Server).• Maintaining network connectivity to company datacenter and HQ using 2 MPLS (Main & Backup) lines and 3G backup connection utilizing Cisco Routing infrastructure.• Administrate Fortinet UTM and apply the required policies as per the business need.• Ensure that all Fortinet’s security profile needed to secure the internal network is configured properly. • Perform Users data backups and disaster recovery operations using the open source& scalable Bacula backup system.• Providing first line support services for IBM AS400 Business critical application, reporting applications bugs and testing.• Submit monthly (compliance, Network connectivity, SLA breaches) reports of the branch to the area manager. Achievements & Projects:• Smart Warehouse Project

Egypt

• Provide technical documents and proposals.• Update and deliver technical training to sales colleagues.• Demonstration of our security portfolio products through on-site customer presentations and evaluations.• Analyses and evaluate client's requirements (RFP/RFI) and designed those requirements into a competitive solution.• Develop full knowledge of the company’s portfolio to ensure optimal technical support in pre-sales situations.• Communicate the vendor to support GNSE technical proposals and live demos.

Egypt

- Testing the system’s units daily to make sure that each unit is working properly (wires , antennasand control system)- Testing the system daily to make sure that it is connected to other sites and the higher level.- Monitoring the system and the voice quality during the flights and take any actions if required.- Supervising the team to do the required maintenance tasks and the other Administrative work.- Taking records for the system’s working hours and its current status.- Asking for the higher level support if any failure out of our scope happened (phone support orsite visit support).