• Develop and implement effective strategies, techniques, and product knowledge, resulting in increased customer base and sales performance.• Conduct regular business-to-business and business-to-consumer sales calls, effectively identifying customer needs, understanding preferences, and providing tailored solutions.• Monitor sales progress and performance indicators, employing data-driven insights to optimize sales strategies and achieve revenue targets.• Maintain accurate and up-to-date jewellery records, including inventory management, pricing, and product specifications, ensuring efficient operations and inventory control.• Serve as a valuable outward-facing account resource, establishing and nurturing strong relationships with key clients, effectively addressing their needs and providing timely assistance.• Analyze market trends, competitor activities, and customer preferences, providing critical business trend feedback to management for informed decision-making.

• Identify and target potential clients, generating leads, and converting them into customers.Conduct in-depth needs analysis to understand customer requirements and recommend suitable products or services.• Build and nurture long-term relationships with clients, ensuring high levels of customer satisfaction and loyalty.• Proactively follow up with customers to drive repeat sales and referrals.• Develop a deep understanding of the company's products or services, their features, benefits, and competitive advantages.• Stay up-to-date with industry trends, market conditions, and competitors' offerings to provide accurate and relevant information to customers.• Effectively communicate product value propositions and differentiators to customers, addressing any concerns or objections.

• Collaborated with the store manager and cross-functional teams to ensure smooth store operations, efficient workflow, and exceptional customer service.• Supported the store manager in managing and supervising a team of employees, providing guidance, training, and support to drive performance and achieve sales targets.• Oversaw inventory management, including stock control, replenishment, and accurate record-keeping, minimizing stockouts and optimizing product availability.• Implemented visual merchandising strategies to create an appealing and customer-friendly store layout, resulting in increased customer engagement and sales.• Monitored and analyzed sales performance, customer feedback, and market trends, providing insights to the store manager for informed decision-making and proactive strategies.• Ensured compliance with company policies, procedures, and standards, promoting a safe and inclusive work environment.• Assisted in conducting performance evaluations, identifying training needs, and implementing development plans to enhance employee skills and foster career growth.

• Conducted in-depth analysis of special projects within the strategic department, providing valuable insights and recommendations to senior management for informed decision-making.• Collaborated with cross-functional teams to define project objectives, scope, and deliverables, ensuring alignment with company goals and strategic initiatives.• Developed and implemented project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.• Monitored project progress, identified potential risks and issues, and implemented appropriate mitigation strategies to keep projects on track.• Prepared comprehensive reports and presentations to communicate project status, outcomes, and recommendations to senior management and key stakeholders.• Implemented process improvements and efficiency measures to streamline project management practices.• Conducted post-project evaluations to assess the effectiveness and impact of completed initiatives, gathering feedback and lessons learned for continuous improvement.• Assisted in the development and implementation of strategic initiatives, contributing to the company's growth and market positioning.

• Managed front desk operations, ensuring a welcoming and professional experience for guests and visitors.• Greeted and assisted guests, handled inquiries, and provided relevant information about the hotel's facilities and services.• Managed incoming and outgoing calls, directing them to the appropriate departments or individuals.• Coordinated guest reservations, check-ins, and check-outs, maintaining accurate records and ensuring smooth transitions.• Handled guest complaints and resolved issues promptly and effectively to ensure high levels of customer satisfaction.• Maintained cleanliness and organization of the reception area, creating a pleasant and inviting atmosphere for guests.• Assisted in administrative tasks, including handling correspondence, scheduling appointments, and managing office supplies.• Collaborated with other hotel departments to ensure seamless coordination and efficient service delivery.• Participated in training programs and workshops to enhance customer service skills and knowledge of hotel operations.• Contributed to maintaining and updating guest databases, ensuring accuracy and confidentiality of information.

• Supervised daily operations of a hypermarket branch, ensuring efficient and smooth functioning of various departments.• Oversaw inventory management, including stock control, replenishment, and accurate record-keeping.• Managed a team of employees, providing training, guidance, and performance feedback to enhance productivity and customer service.• Implemented visual merchandising strategies to optimize product presentation and increase sales.• Handled customer inquiries, complaints, and escalations, ensuring prompt resolution and customer satisfaction.• Conducted regular team meetings to communicate goals, provide updates, and foster a positive work environment.• Implemented operational procedures and standards to improve efficiency, reduce costs, and enhance customer experience.• Led initiatives to improve employee engagement and morale, resulting in increased team productivity and satisfaction.• Assisted in analyzing sales trends and customer preferences, providing insights to drive strategic business decisions.• Collaborated with suppliers and vendors to ensure timely and quality delivery of products.