• Cultivated and maintained strong partnerships with government authorities, vendors, and local collaborators.• Boosted profitability by implementing effective sales strategies, accurate forecasting, and skillful negotiation. Decreased expenses by optimizing training processes and minimizing unclaimed shipments.• Successfully organized and hosted international delegations of high-ranking officials.• Oversaw diverse HR responsibilities, including talent acquisition, conducting interviews, counseling and implementing corrective actions, administering employee benefits, and managing terminations.• Prepared and evaluated comprehensive technical and commercial reports for decision making.

• Assigned as a pioneering team member to establish Evergreen's operations in East Africa.• Created and executed effective customer relationship strategies to enhance client satisfaction and loyalty.• Collaborated with internal teams and customs offices to develop and implement an Electronic Data Interchange (EDI) platform, ensuring seamless communication and data exchange.• Provided oversight and management of documentation and customer service functions.• Resolved customer claims and disputes, ensuring prompt and satisfactory resolutions.

• Established a dedicated customer service team to efficiently manage and resolve unclaimed cargo issues.• Implemented effective communication channels to report and track overdue volumes, ensuring timely action.• Negotiated solution proposals to minimize the impact on revenue and equipment turnover caused by unclaimed cargo.• Conducted thorough examinations of execution and auction processes to optimize efficiency.• Generated detailed reports and presentation materials on unclaimed cargo volumes and proposed solutions

• Managed the documentation process for both import and export operations, including shipping orders, delivery orders, bill of ladings, and cargo manifests.• Obtained necessary licenses for Feeder vessels to facilitate smooth operations.• Facilitated financial settlements with vendors and clients, ensuring timely and accurate payments.• Acted as a liaison between ship owners, port authorities, shipping lines, and local stevedoring companies to coordinate efficient operations.• Organized in-transit movements for the stuffing and de-stuffing of Reefer containers.

• Organized and coordinated various logistical operations for both import and export shipments, including customs clearance, warehousing, trucking, and deliveries.• Managed the surveying process and ensured timely and efficient deliveries of household shipments.• Provided accurate and competitive quotations for import and export services to clients.• Established effective coordination with shipping lines, airlines, and customs authorities to facilitate smooth import and export processes.• Handled financial and operational matters related to corporate and individual clients, ensuring their satisfaction and meeting their specific requirements.