Ahmed Alsaeedi Email & Phone Number

Jeddah, Makkah, Saudi Arabia

• Managing client relations.
• Umrah system support.
• Customer service management.
• Collected and analyzed data related to pilgrim flow, optimizing financial processes based on historical data.
• Prepared detailed reports and provided recommendations to senior management to enhance operational performance.
• Trained staff on system usage and ensured continuity of performance.

Jeddah, Makkah, Saudi Arabia

• Supported the "Foodics" system and prepared monthly reports using Power BI.
• Updated menus and promotional offers based on data analysis.
• Data Analysis (Improved operations and reduced costs by 19% while maintaining quality).
• Streamlining operational processes and simplifying workflows.
• Preparing monthly performance reports for senior management.
• Training employees on effective system use.

Makkah, Saudi Arabia

• Overseeing the overall dispatch process to ensure tasks are completed efficiently and on time.
• Leading and guiding the dispatch team, ensuring proper task distribution and performance.
• Ensuring clear and effective communication between dispatchers and other departments.
• Addressing operational issues or delays, providing solutions to maintain workflow continuity.
• Supervising the data cleaning process and preparing for analysis once the teams have completed the task.

Makkah, Saudi Arabia

Makkah, Saudi Arabia

• Monitoring daily dispatch activities to ensure smooth and efficient operations.
• Managing and coordinating dispatchers, ensuring tasks are assigned and completed on time.
• Handling issues and emergencies, providing support and guidance to dispatchers.
• Preparing reports and ensuring compliance with company policies and safety standards.
• Performing a thorough data cleansing before analysis.

Makkah, Saudi Arabia

• Receiving complaints and forwarding them to asset managers via the TETRA device.
• Regularly following up on previous complaints with asset managers until the issue was resolved.
• Ensuring communication quality and maintaining good service.
• Coordinating conversations between other departments and asset managers
• Performing a thorough data cleansing before analysis.

Makkah Governorate, Saudi Arabia

• Developed operational plans for the Umrah season and supervised daily operations.
• Reviewing and approving branch expenses.
• Supervising daily branch operations and ensuring smooth workflow.
• Managing and directing the team to achieve set goals.
• Monitored performance and provided guidance to achieve goals.
• Coordinated with different departments to solve problems with ensuring customer satisfaction.

Makkah, Saudi Arabia

• Receiving sites from the organization and overseeing construction work in Mina.
• Managing the delivery and receipt of furnishings such as carpets, blankets, mattresses, pillows, and kitchen tools.
• Ensuring site readiness and planning group distribution within the camps.
• Managing accounting tasks, submitting daily reports, and clearing the site after the pilgrims finish their hajj before handing it over to the investment fund.

Makkah, Saudi Arabia

• Receiving calls via the TETRA device.
• Coordinating communication between the Umrah companies' channel and the Ministry of Hajj channel.
• Recording all important data across all channels.
• Monitoring violations for non-responsiveness by the companies.

مكة رابغ السعودية

observe and record data for employee and visitors