Ahmed Alsaeedi Email & Phone Number

Jeddah, Makkah, Saudi Arabia

• Managing client relations.• Umrah system support.• Customer service management.• Collected and analyzed data related to pilgrim flow, optimizing financial processes based on historical data.• Prepared detailed reports and provided recommendations to senior management to enhance operational performance.• Trained staff on system usage and ensured continuity of performance.

Jeddah, Makkah, Saudi Arabia

• Supported the "Foodics" system and prepared monthly reports using Power BI.• Updated menus and promotional offers based on data analysis.• Data Analysis (Improved operations and reduced costs by 19% while maintaining quality).• Streamlining operational processes and simplifying workflows.• Preparing monthly performance reports for senior management.• Training employees on effective system use.

Makkah, Saudi Arabia

• Overseeing the overall dispatch process to ensure tasks are completed efficiently and on time.• Leading and guiding the dispatch team, ensuring proper task distribution and performance.• Ensuring clear and effective communication between dispatchers and other departments.• Addressing operational issues or delays, providing solutions to maintain workflow continuity.• Supervising the data cleaning process and preparing for analysis once the teams have completed the task.

Makkah, Saudi Arabia

Makkah, Saudi Arabia

• Monitoring daily dispatch activities to ensure smooth and efficient operations.• Managing and coordinating dispatchers, ensuring tasks are assigned and completed on time.• Handling issues and emergencies, providing support and guidance to dispatchers.• Preparing reports and ensuring compliance with company policies and safety standards.• Performing a thorough data cleansing before analysis.

Makkah, Saudi Arabia

• Receiving complaints and forwarding them to asset managers via the TETRA device.• Regularly following up on previous complaints with asset managers until the issue was resolved.• Ensuring communication quality and maintaining good service.• Coordinating conversations between other departments and asset managers• Performing a thorough data cleansing before analysis.

Makkah Governorate, Saudi Arabia

• Developed operational plans for the Umrah season and supervised daily operations.• Reviewing and approving branch expenses.• Supervising daily branch operations and ensuring smooth workflow.• Managing and directing the team to achieve set goals.• Monitored performance and provided guidance to achieve goals.• Coordinated with different departments to solve problems with ensuring customer satisfaction.

Makkah, Saudi Arabia

• Receiving sites from the organization and overseeing construction work in Mina.• Managing the delivery and receipt of furnishings such as carpets, blankets, mattresses, pillows, and kitchen tools.• Ensuring site readiness and planning group distribution within the camps.• Managing accounting tasks, submitting daily reports, and clearing the site after the pilgrims finish their hajj before handing it over to the investment fund.

Makkah, Saudi Arabia

• Receiving calls via the TETRA device.• Coordinating communication between the Umrah companies' channel and the Ministry of Hajj channel.• Recording all important data across all channels.• Monitoring violations for non-responsiveness by the companies.

مكة رابغ السعودية

observe and record data for employee and visitors