Ahmed Anwar Email & Phone Number

Egypt

Sharm El Sheikh

Reporting to General ManagerLooking after Front Office department and in charge of Guest Relation & Guest Service , Reservation Departments.Main duties and responsibilities:-Full spectrum of Front Office and Front Of The House Departments .-To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.-To ensure that employees also provide excellent service to internal customers in other departments as appropriate.-To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Financial-To feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented.-To make sure that my team work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. -Budgeting & Forecasting, Planning & Recruitment.-Maintain Company Standards Supervise, Coach & Delegate.-Incentive Schemes Maintain proper staffing at all times.-Team Building & Training .-Replying To Guest Mails & Checking The Room Statues & Blocking & Look After Guest Request .-Meet VIP Guest & Doing Orientation To VIP Tour Operator.-Maintain The Level Of Service Provided In The Hotel Different Departments.

Hurghada

Reporting to General ManagerLooking after Front Office department and in charge of Recreation , Guest Relation & Guest Service Departments.Main duties and responsibilities:Full spectrum of Front Office and Front Of The House Departments .Budgeting & Forecasting, Planning & Recruitment.Maintain Company Standards Supervise, Coach & Delegate.Incentive Schemes Maintain proper staffing at all times.Team Building & Training .Following Up The Internet Guest Reviews .Replying To Guest Mails & Checking The Room Statues & Blocking & Look After Guest Request .Meet VIP Guest & Doing Orientation To VIP Tour Operator.Supervise All Front Of The House Employees & Make Sure That They Are Following The Company Rules.Maintain The Level Of Service Provided In The Hotel Different Departments.

Cairo.

- Ensures full adherence to hotel P&P’s- Assign daily work tasks to the associates- Conducts performance evaluation.Set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the Management and interdepartmental co-operation-Maintain very close relations with all VIP guests in- and out of house and responds accordingly to all their needs and demands-Maintain a personal file with all written communication with guests (Email, Fax, Letter, Voucher, etc), which needs to be updated accordingly.

Ensure a smooth and efficient running of the hotel operation especially the front office department-Handle and resolve guest complaints-Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Departments operation and communication-Assist in maintaining and / or develop agreed standards consistently within the Front Office department-To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals-Set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the Management and interdepartmental co-operation-Maintain very close relations with all VIP guests in- and out of house and responds accordingly to all their needs and demands-Maintain a personal file with all written communication with guests (Email, Fax, Letter, Voucher, etc), which needs to be updated accordingly.-Keep a record of all significant events and hand them over to the next shift (incidents, follow ups, room moves, guests feedback, guest requests, billing instruction, late check outs, special requests, etc.)

Cairo.

-Handle and resolve guest complaints-Assist in maintaining agreed standards consistently within the All Hotel Departments -To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals-Set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the Management and interdepartmental co-operation-Ensure a smooth and efficient running of the hotel operation especially the front office department-Maintain very close relations with all VIP guests in- and out of house and responds accordingly to all their needs and demands-Maintain a personal file with all written communication with guests (Email, Fax, Letter, Voucher, etc), which needs to be updated accordingly.-Keep a record of all significant events and hand them over to the next shift (incidents, follow ups, room moves, guests feedback, guest requests, billing instruction, late check outs, special requests, etc.)

Cairo

reporting to front office manager Ensures full adherence to hotel P&P’sAssign daily work tasks to the associatesConducts performance evaluationConduct Training Session For The Staff.Prepare Weekly Scandalous FO team .Covering The Night & Duty Managers Vacations.

Hurghada

Cairo

Down Town ..