• Responsible for the day to day handling of big names B2B companies over Egypt, all the VIP B2B accounts for Aramex Alexandria since Feb 2019 to Oct 2021 then the VIP E-commerce accounts since Oct 2021 till present.• Responsible for monitoring the delivery performance of my accounts and sort all the issues out directly with the operation team leaders, supervisors and the branches managers.• Responsible for reducing the return shipments percentage for my accounts; by noticing the weakness points in the whole process and sort it out with all the concerned teams.• Working closely with the operations, sales, accounting teams to reach the customer satisfaction and save customers’ time and money.• Monitor the number of shipments of my accounts and make sure to maintain the business with them and increase it.• Regained 2 VIP accounts by increasing the delivery performance and setting several meetings with them.• developing new solutions to enhance the customer's experience.

Help improve ads quality for one of the world's largest social networking platforms.

Handling customers inquires related to calls and internet services.

Planning and organizing indoor and outdoor events.

• Collecting information from regular customers and analyze it and put it into action.• Acting as the company's representative at conferences and events.• Assisting in the planning, implementing and monitoring a company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.

Reaching potential English customers and asking questions to understand customer requirements andclose deals.