As a Business Development Manager at Ahmed Omer Trading & Contracting Est. W.L.L., I lead the development and execution of growth strategies that focus on both financial gain and customer satisfaction. I also manage and develop the sales team, identify and seize market opportunities, and liaise with colleagues to create sales and marketing plans. I have over a year of experience in this role, and I have established a digitalization department and transformed other departments such as trading, human resources, and finance.I have a strong background in banking and financial services, with over eight years of experience as a Premium Customer Relations Officer at Arab Bank. There, I provided customer support and financial solutions, marketed and cross-sold banking products and services, resolved day to day banking problems, and ensured customer profiles were updated. I have a Higher Diploma in Banking and Financial studies and multiple certificates in Banking Risk from the Bahrain Institute of Banking and Finance (BIBF). I also have a passion for event management, sponsorship, and wedding planning, with over four years of experience in these fields. I am motivated by creating value for customers, delivering results, and innovating solutions.