• High level of direct customer interaction, often working independently with customers. • Regular interaction with peers and managers inside and outside of own work group. • Technical lead within a sales team to ensure Brocade preference. • Understand customer business needs and to be able to reflect business benefit through proposed solution using a consultative approach. • Communicate and demonstrate Brocade solutions to customer base. • Assist with the design of Local Area Networking solutions alongside partner organizations. • Conduct or participate in customer meetings related to solutions, systems architectures, design and overall deployment. • Assist with the implementation and installation of Brocade technology at customer sites and systems integrator lab environments. • Develop and deliver customer training as required. • Analyze and produce statements of work involving LAN design, methodology, and implementation. • Troubleshoot technical issues and problems using analytical methods to identify root cause. Problem analysis and data gathering including packet trace in support of escalated issues. • Conduct or participate in OEM and integrator meetings related to solutions, systems architectures, design and overall deployment. • Participate in supporting the region in preparation of detailed proposals and project deployments, and RFEs. • Prioritize incoming issues as well as being able to resolve time-critical situations reliably & professionally.

•Consult, design, deploy end-to-end system solutions/projects for large service providers•Create high-value demonstrations and proof of concept solutions of Sandvine products•Execute and create bench mark tests (BMT) and test plans•Main technical point of contact for field lab trials and customer bench mark testing•Generate high value collateral of customer deployments and solutions•Provide New Product Introduction (NPI) support•Respond to RFI/RFPs•Work closely with regional sales and account teams to understand customer requirements and projects•Work closely with product management and engineering to feedback customer requests and product features•Technical support for Tradeshow demonstrations•Interface to Sales and Support teams answering technical product queries•Technical subject matter expert on all Sandvine products

•Plans, designs and deliver of IP and IMS solution for both Mobile/Wireline NGNs that improve the customer network in terms of capacity, functionality, end-user-services, and competence built up etc.•Managing customer’s requirements and customer expectations from pre-sales through to the implementation stages of the project as well as expansions during the commercial operation phases. •Take full technical responsibility for the solution analysis, solution design, delivery, specifications & customer interface from a solution perspective. •Participate in customer projects, including the definition, management and verification of solutions, analyzing the customer’s processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery.•Identifies add on sales opportunities via a close cooperation with the customer in the delivery project.

•The Solution Integrator is responsible for that the delivered solution is implemented and integrated with the customer’s systems, organization and processes in accordance to the overall requirements and to the customer’s expectation.•Support presales activities, including pre-studies, analyze the customers existing systems, needs, and requirements, in cooperation with the solution architect.•Propose solutions for the customers in co-operation with the solution architect.•Establish test specifications and procedures for the solution, with high focus on acceptance test procedure, acceptance test and hand over to the customer and Ericsson support organization.•Secure that the delivered solution is properly implemented and works in accordance with the requirements, document the customer’s solution, both for end customer, for support and competence development use.

•To provide professional technical support and troubleshooting for all issues received from Orange’s customer•Resolve complex customer issues; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.• Act as the high level of technical escalation within Customer Operations and support the internal operational entities toward problem resolution.•Provide status updates to CTS. Inform customer on technical progression, if required.•Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults•Able to work closely with engineers, Vendors (AVAYA, Cisco and Nortel) and Service Providers (T-mobile, SWISSCOM, TELEFONICA, Austria Telecom, Telecom Italia and more) to adequately test and resolve hardware/software issues.

- Handling WAN problems for Europe Region (ATM, Frame relay, ISDN, SNA, and X.25). - Dealing with Cisco and Nortel products. - Dealing with VPN, IPSEC and IPSN technologies.