- Coordinate with logistics providers to streamline the order fulfilment process and minimise delivery times- Continuously analyse and optimise distribution networks, transportation modes, and warehouse operations- Implement effective inventory management systems to ensure product availability and minimise stock-outs- Develop and maintain strong relationships with logistics partners and service providers- Monitor and analyse customer feedback, reviews, and support inquiries to identify areas for improvement- Collaborate with the customer service team to address and resolve customer issues in a timely and effective manner- Implement process improvements and automation to enhance the overall customer experience- Identify and address operational bottlenecks that impact delivery times or product availability- Manage relationships with suppliers and vendors to ensure reliable and timely product sourcing- Establish and track key performance indicators (KPIs) for operational efficiency, customer satisfaction, and financial performance- Analyse data, generate reports, and provide insights to the management team to support data-driven decision-making- Identify and implement process improvements and automation to enhance operational efficiency- Collaborate with cross-functional teams to align operational strategies with the overall business objectives

- Manage and optimize the end-to-end eCommerce order lifecycle, from order intake to delivery, to ensure maximum customer satisfaction.- Negotiating and managing contracts with major retail partners as well as government agencies to facilitate product distribution and sales.- Oversee inventory management, forecasting, and replenishment to maintain optimal stock levels and minimize stockouts.- Coordinate with the logistics team to streamline shipping and fulfillment processes, ensuring timely and accurate order deliveries.- Develop and implement policies, procedures, and best practices to drive operational excellence across the eCommerce platform.- Analyze key performance indicators, identify optimization opportunities, and execute data-driven solutions to enhance operational efficiency.- Collaborate cross-functionally with marketing, merchandising, and technology teams to align eCommerce operations with broader business objectives.- Manage and develop a team of eCommerce operations specialists, providing guidance, training, and performance feedback.- Stay abreast of industry trends, technologies, and the competitive landscape to recommend and implement innovative operational strategies.

- Maintaining a deep knowledge of company products and services.- Building and maintaining strong relationships with prospective and existing clients.- Researching and pursuing new business opportunities.- Identifying clients' needs and requirements and proposing suitable solutions.- Providing clients with comprehensive product/service consultations and guiding their decision-making process.- Upselling and cross-selling products/services to clients.- Resolving complaints and issues efficiently and in a timely manner.- Meeting sales/revenue targets.- Ensuring client satisfaction.- Preparing daily and weekly reports for senior management.- Communicate with clients weekly and explain the latest developments regarding their projects.- Collect client feedback about their experience.- Develop relationships with clients and key personnel.- Elevate complaints and feedback to the relevant departments.- Meet with clients to establish their needs.- contributing ideas to marketing campaigns.- managing social media campaigns.- Maintain trusting relationships with suppliers, customers, and colleagues.- Perform receptionist duties when needed.- Create compelling sales pitches.-

- Optimizing and supervising operations to ensure efficiency- Lead a team of store managers toward effective collaboration and goal achievement- Dealing with problems by providing creative and practical solutions- Work closely with different teams (product management, graphics, and sales) to provide up-to-date content that will be shared across e-commerce platforms.- Communicate with new customers to increase brand awareness and participate in each of the customer's events- Evaluate performance using key metrics and address issues for improvement- Report to senior executives on progress and issues- Assisting senior management in making expansion decisions- Communicate with clients and increase sales- Communicate with suppliers, ensure product safety, and update prices- Supervising the delivery services and following up on both the drivers and the customer to ensure the process

- Pre-qualify service calls via telephone, email or other customer required method.- Assist with service order creation, a site set up and maintenance and general work overflow.- Create, Maintain and update various spreadsheets in order to provide data to call center staff and/or customer.- Retrieve and report the status of service calls to the customer via telephone, email or 3rd party website.- Follow up with Vendors and update system.- Process incoming night watch.- Various administrative duties as assigned by the Call Center Manager.- Complete special projects as needed.- Fill in for Account Managers as needed.- To facilitate and maintain an effective corporate approach to the management of complaints- To ensure the effective management of a dynamic and clinically complex complaints caseload in accordance with the Complaints Procedure ensuring compliance with national targets and within the framework for managing complaints promptly, providing responses that address the complainant's concerns.- To take a leading role in the maintenance of company-wide complaints reporting and tracking system and with the Departmental investigation of and responses to complaints including:- Providing expert advice and support to staff on the handling of complaints; on the investigation techniques and carrying out root cause analysis and writing statements- Facilitation of complaint resolution meetings- Appropriately escalating complaints to the Head of Department

1- Announce to the customer the auction time.2- Arrange the light vehicles, tools, bus, pickup, cars, and heavy Trucks inside the yard.3- Organize with the customer all the information regarding the auction details.4- Complete the precodures of the payment.5- Vehicles registration with the municipality.6- Start to collect the payment for each announced vehicle.

1- Coordinate with the customers for issuance the clearance certificate.2- Collection the fees of the clearance certificate.3- Guide the customers about how to complete the remaining procedures.4- Responsible for tracking the penalty of the accidents that are related tothe police of UAE.5- Coordinate with the accounts department for closing the files of eachcustomer which made the payment.6- Tracking the daily troubles which can affect our system.

Call center : 1- Give Order to the driver to Upload and download the vehicle.2- Coordinate with our customers.3- Assist my colleagues to finalize the difficult trip.4- Coordinate with customers for each order we Follow.5- Tracking and follow up the existing trip which opens till it will be closed.