•Schedules meetings, answers phones, and maintains digital and physical records.•Assists in preparation of reports and presentations and aids in budgeting process.•Maintains rapport with customers, managers, and employees by researching anddeveloping new services and methods, setting priorities, and problem solving forworkflow issues.•Completes administrative projects by identifying and implementing new technology andresources, redesigning systems, and recommending re-deployment of designatedresources

•Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.•Protected workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence.•Kept team operations consistent with well-established and clear departmental requirements. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.