• Summary of main duties & responsibilities:• Observing technicians' performance and acting as an escalation point for issues that require it.• Evaluate scheduling to cover 24/7 operations. This includes interviewing and hiring applicants.• Create and implement the training, coaching, and overall development of the data center team members.• Efficiency improvements, process creation and improvement, and managing daily operational integrity.• Performing audits of software applications, network infrastructure, data centers, and IT processes, as well as analyzing and interpreting audit data to develop actionable insights.• Assist in the dissemination of information to employees via Team Meetings by actively contributing agenda items and effectively conveying that agenda to meeting participants.• Monitor the performance of and develop a strong business relationship with vendors, carriers, and other outside agencies that interact with the Datacenter. • Properly forecast capacity planning with regard to space and power usage.• Successfully manage multiple projects relating to datacenter operations from planning to execution.• Effectively manage the facility's daily data center operations.

1. Provides strategic guidance and direction at the executive level in important areas of technology administration that have an impact on the organization.2. Monitors inter-projects and executive-level projects in the aviation sector while forming strategic partnerships to offer enterprise-wide computing services to the IT department.3. Helps with governance oversight, service delivery management, and project and portfolio management.4. Accountable for overseeing crucial divisional services that are crucial to the nation or corporation.5. Leads the development, strategy, and implementation of information process improvements.6. Develops and implement best practices and standards for service-oriented information technology delivery design, architecture, and operation.7. Directs programs to monitor, evaluate and improve customer service delivery.8. Implement the Office 365, Flight Smart, and Odoo ERP systems.9. Microsoft System Center Configuration Manager implementation.10. Identifying potential risks and vulnerabilities, evaluating internal controls, and making recommendations to improve security and compliance.11. Migrate the Email system to Office 365 within Microsoft Enterprise Agreement. 12. Assist Nile Air throughout the entire delivery cycle, from software configuration to go-live.13. Complete The International Air Transport Association (IATA) audit process.14. Increase IT expense savings by up to 70%.

Ahmed Elawady is an expert Odoo consultant with more than eight years of expertise setting up and modifying Odoo ERP systems for a range of business sectors.

● Planning, Assessment, Design, implements, and Maintain Network and online services in TahrirNews foundation.● Network management and Security of both wired and wireless networks.● Management and maintenance of Data Center.● Develop and maintain information technology policies and procedures to assure the standards relative to an overall strategy to provide an appropriate degree of standardization.● Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.● Administer Active Directory Domains, File Servers, SQL Servers, ISA, Symantec Backup exec, Citrix, EasyNews, CCTV, VOIP, Antivirus Servers, Mailing Systems, TVs and Satellite, Video Wall System, Public Address System, LED screens.● Design disaster recovery plans, procedures, and tools to continue to work in the case of an emergency.● The preparation of the annual reports and an annual budget of the IT department.● Provide guidance and support to management personnel to ensure the smooth flow of work and achieve outstanding levels of Performance.

Summary of main duties & responsibilities: Developing the Information technology strategy to meet the company’s objectives. Developing and implementing Information technology by approved strategy. Development, maintenance, and management of Travco Group IT infrastructures. Develop and maintain information technology policies and procedures to assure the standards relative to an overall strategy to provide an appropriate degree of standardization.Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.Administrate Active Directory Domains, File Servers, SQL Servers, ISA, Symantec Backup Exec, Meeting Room Manager, Citrix, Antivirus Servers, Mailing Systems.Supervising IT activities within our networks, Managing all aspects of IT.Handling external communication with manufacturers & providers for IT-related issues. Coordinate regularly with Company's management vision to ensure that the technology, infrastructure and strategic planning are aligned with current and future business needs.

Manage 25 Technicians and 3 supervisorsImproving Technical skills for TechniciansTroubleshooting